EDISON, N.J., Feb. 6 /PRNewswire/ -- UniPress Software, Inc., a leading provider of issue tracking and help desk software, today announced that FootPrints(R), the company's award-winning, web-based issue tracking and help desk system, offers a complete solution for companies to streamline their software development activities. FootPrints dynamically tracks, collects and stores issues and solutions in a centralized knowledge base, which can be instantly accessed online using any standard web browser. Development groups, regardless of location, can leverage FootPrints' web-based architecture to centrally record and track bugs and resolutions, review product and project histories, prioritize action items and notify team members about new features, bugs and changes. FootPrints offers a 100% web-based solution to automatically track and manage projects and tasks, while building a searchable online knowledge base of issues, information and solutions. Bugs found, customer suggestions, planned features or a combination thereof can be entered directly into the system, where they can be prioritized and distributed to the appropriate members of the development team as necessary. FootPrints can be fully customized using simple, web-based forms and pull done menus, enabling development groups to tailor project fields by module, product version and more. No programming or training is required. Users can access the FootPrints system from any location, using a standard web browser. No client software is needed. FootPrints can be up and running in less than a week, installed on a central web server on Microsoft Windows 2000 or NT, Unix or Linux. Databases supported include MS SQL Server, Access, Oracle and FootPrints' custom, indexed GDBM-based database. As development issues are added, worked on and completed, FootPrints automatically sends email notifications of the latest status to keep the entire team up-to-speed. To further streamline communication, team members can easily collaborate with one another by entering suggestions and feedback directly into FootPrints. All activities are stored in FootPrints' comprehensive knowledge base. Using the system's powerful built-in search features, team members can easily access the knowledge base and review product histories and other details to support ongoing development activities. FootPrints' web orientation also provides organizations with an integrated approach to software development, enabling other departments to offer feedback and insight to help drive various development activities. Members of an organization's help desk or customer support teams, for instance, can use FootPrints to escalate feature requests and verified bugs to the development group, allowing them to better respond to critical issues and customer needs. Team members can receive information, updates and alerts via email, pagers, the web or wireless PDA devices. The FootPrints Starter Pack, which includes 3 Individual User Licenses (for complete read/write access to all FootPrints data), is priced at $2995. Additional Individual User Licenses start at $795 per user. An Unlimited Group User License (for read/submit access only) is available for $1995. For more information about pricing and leveraging FootPrints for software development, contact UniPress at 732-287-2100. About UniPress Software, Inc. Headquartered in Edison, New Jersey since 1983, UniPress Software, Inc. is a developer of web-based issue tracking software used by departments within large enterprise organizations, as well as small- and medium-sized businesses to support various help desk, CRM, development, consulting and other project management activities. The company's flagship product, FootPrints(R), recently received a Customer Relationship Management (CRM) Excellence 2000 Award from the Technology Marketing Corporation (TMC) and was also awarded Call Center CRM Solutions' Editors Choice 2000. Current customers include Fortune 1000 companies, educational organizations and government agencies. In addition to its Internet software business, UniPress is a global distributor of PC and UNIX connectivity tools, and has served more than 20,000 customers since its inception. For more information, contact UniPress at 732-287-2100, or access the company's web site, http://www.unipress.com.
SOURCE UniPress Software, Inc.