2014

Frost & Sullivan Commends Teleperformance Colombia for Leading the Contact Center Outsourcing Market in Environmental Responsibility The executive level leadership's unwavering focus on being green pays off

SAO PAULO, April 23, 2014 /PRNewswire/ -- Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan recognizes Teleperformance Colombia with the 2014 Latin America Frost & Sullivan Award for Green Excellence. Teleperformance Colombia has clearly demonstrated its commitment to environmental conservation through the design, construction, and operation of four Leadership in Energy and Environmental Design (LEED)-certified contact center sites – CONNECTA A, B, C and F.

"The company's LEED-certified contact center sites use a tremendous amount of natural light, the latest energy-saving light bulbs, and highly efficient air conditioning systems. The buildings also have waterless urinals, efficient faucets, and green rooftops that lower heat emission and the site's overall temperature level," said Frost & Sullivan Research and Industry Manager Juan Gonzalez. "These measures have led to dramatic results including a 30 percent reduction in energy usage and 40 percent fall in water consumption over the last year."

The strategic location of the CONNECTA campus next to the Transmilenio main station and the Ciclovia (the Bogota cycling road) has encouraged employees to utilize public transportation – only 3 percent of the current workforce goes to work in their own cars. This, in turn, will reduce carbon dioxide emissions drastically. The green, sustainable campus helps to create a more positive work environment and boosts employee satisfaction ratings. The CONNECTA boasted a six percent higher rater when compared to other Colombian center sites in 2013.

The construction and re-design of CONNECTA's green building sites was spearheaded by the following Teleperformance Executives:

  • Juan Rodrigo Hurtado Penagos - CEO, Teleperformance Colombia
  • Gabriel Toscana - Head of the Teleperformance Global CSR Environmental Sub-Committee
  • Omar Ladino - CIO, Teleperformance Colombia

Citizen of the Planet (COTP) is a global corporate initiative, implemented in 2008, aimed at ensuring that Teleperformance operates in an environmentally-friendly and responsible manner; entrusting employees with the responsibility to protect the environment. The leadership team has also launched the corporate social responsibility induction program that encourages and recognizes employees for adopting environmentally-friendly practices outside the workplace. This includes switching to energy-efficient lighting and using solar power at home.

"With the leadership team having made a pledge to sustainability, green strategies will remain at the core of Teleperformance's operations in the future," noted Frost & Sullivan Principal Analyst Michael DeSalles. "The company's corporate social responsibility committee that has been set up to adhere to the United Nations Global Compact (UNGC) – a strategic initiative to align businesses with human rights, labor, environment, and anti-corruption principles – shows ample evidence of this."

Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in developing and offering innovative product, service, or technology solutions that address the concerns of climate change. The award recognizes the company's inordinate efforts and focus on advancing the cause of long-term sustainability.

Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research.

About Teleperformance Group

Teleperformance, the worldwide leader in outsourced multichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. In 2013, it reported consolidated revenue of €2,433 million ($3,236 million, based on €1 = $1.33). The Group operates 110,000 computerized workstations, with close to 149,000 employees across around 230 contact centers in 62 countries and serving more than 150 markets. It manages programs in 63 languages and dialects on behalf of major international companies operating in a wide variety of industries. Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: SBF 120, STOXX 600 and France CAC Mid & Small. Symbol: RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FP

For further information, please visit the Teleperformance website at www.teleperformance.com

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants.

Our "Growth Partnership" supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

  • The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
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For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?

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Contact:

Fernando Serra
P: 54.11.4777 1550
F: 54.11.4777 0071
E: fserra@frost.com

SOURCE Frost & Sullivan



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