Frost & Sullivan Lauds Hello Doctor for Enhancing Customer Value in the SSA Personalised Healthcare Market

Customer needs addressed through affordable 24/7 doctor access

Nov 24, 2015, 01:00 ET from Frost & Sullivan

CAPE TOWN, South Africa, Nov. 24, 2015 /PRNewswire/ -- Based on its recent analysis of the personalised health, wellness, and medical information market, Frost & Sullivan recognises Hello Doctor with the 2015 Sub-Saharan Africa Award for Customer Value Leadership. Hello Doctor's ambition of minimising illness in Sub-Saharan Africa (SSA) through preventive education and affordable advice-based access to doctors has earned it the status of a pioneer in personalised healthcare. The Health education and Doctor Access services are currently available in 10 countries across SSA. The medical and health advice feature, which is available 24/7, is a unique service offering by Hello Doctor in SSA.

Hello Doctor's products are free of charge to existing members and form part of the medical aid, gap cover, funeral policies, or hospital plans offered by its majority shareholder, MMI holdings. They are freely available to subscribers, and are available as stand-alone solutions to any other person seeking advice. Members receive health tips on a topic of their choice on their mobile phones twice a day, helping them make positive lifestyle changes.

"For many users, Hello Doctor's services assist in avoiding long, costly, and at times unnecessary trips to a clinic, which some South Africans cannot afford," said Frost & Sullivan Research Analyst Saravanan Thangaraj. "The company operates on a 'mHealth freemium' model, wherein basic services are not charged and subscription fees are applied for preventive-care services. Together, they represent a holistic, 360-degree health solution ranging from the most basic to more advanced needs."

Hello Doctor's confidential Doctor Engagement System enables the consulting doctor to view any past medical information that may impact the current query.

Its multichannel app eliminates adoption hurdles such as mobile phone capability and location. With an expanding portfolio of more than 30 health modules and a customised approach, Hello Doctor is expected to continue growing with a clear vision.

Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognises the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and ultimately customer base expansion.

Frost & Sullivan Best Practices awards recognise companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.

About Hello Doctor

Founded in 2010, Hello Doctor was born from the heart-felt need for affordable, immediate access to trusted health services. The key to get to those in need was to harness the most widely available access point - the mobile phone. This enables us to give personalised healthcare to anyone, at anytime, anywhere. At Hello Doctor's core, is our commitment to providing members with 24/7 Doctor Access.

This means: you can ask a qualified Medical Doctor any health related question you have, 24 hours a day.

  • All of us at Hello Doctor are driven by a caring, supportive and personalised approach which recognises and respects the needs of people. Our business is built on empathy, understanding, mutual respect, trust and conviction.
  • Hello Doctor believes in simplicity, clarity and ease of use – assuring members that wherever they are, at any time, they can access the services they need.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants.

Our "Growth Partnership" supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

  • The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
  • The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.

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Contact:

The Hello Doctor Office
Tel.: + 27-(0)-87-230-0002
E-mail: info@hellodoctor.com
Website: www.hellodoctor.com

Adelaide Mendes
Best Practices Group
Frost & Sullivan
Tel.: +44-(0)-207-9157869
E-mail: adelaide.mendes@frost.com

 

SOURCE Frost & Sullivan



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