Frost & Sullivan Recognizes Huawei With Three Best Practice Awards

SHANGHAI, Nov. 20 /PRNewswire/ -- Huawei Software Company (Huawei Software) is recognized as the recipient of three Frost & Sullivan Best Practice Awards, including 2009 Digital City Solution Innovation of the Year, 2009 Unified Communications Solution Innovation of the Year, and 2009 Multimedia Contact Center Solution of the Year at Frost & Sullivan Enterprise Communication Summit and Award Ceremony 2009 on 4th, November 2009. China Mobile Group Jiangsu Company Limited, who deployed Huawei Software's solution, has won Best Practice Award-2009 Group Customer Service Leadership of the Year.

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Revenues for the worldwide unified communications markets reached $670.0 million in Q2 of 2009. It is forecasted that the market size of worldwide unified communications will exceed $700 million by the end of 2009 along with $340.0 million as revenues of worldwide communications hardware market. Given the still nascent nature of the unified communications applications market, we expect to see solid growth rates for several years to come.

2009 Digital City Solution Innovation of the Year is introduced to China for the first time to honor the excellent solutions in the interest of city informationization. "Huawei eCity Digital City Solution has occupied a leading position in the industry on the basis of its advanced technical framework, open system, innovative business, in-depth comprehension and practice," said Dr. Neil Wang, Frost & Sullivan China General Manager.

Huawei eCity Digital City Solution as the integration of Internet technology, the Internet of things technology, and telecom network technology could construct unified digital city management system. "Huawei eCity solution improves the government's public administration, and promotes a sustainable and harmonious city ecological system, guarantee economic growth and value people's livelihood," said Wu Hongwei, Director of Huawei Software Enterprise Product Line.

Huawei unified communication solution which supports the future-oriented IMS network framework, has rich product series that include IP phone, IP-PBX, integrated Assess Gateway, Unified Message Server to help user build IP Telephony System. According to different requirements, user could choose Huawei's different type solutions to build customized system and create more values. In the contact center market, Huawei IP contact center solution provides the contact center platform and rich services such as customer service, marketing promotion, information directory service, and recharging, etc. Regardless of user's limited Total Cost of Ownership, Huawei IP contact center solution could assist user by improve customer satisfaction degree and loyalty degree. Hence, Frost & Sullivan recognizes Huawei Software with 2009 Unified Communications Solution Innovation of the Year, 2009 Multimedia Contact Center Solution of the Year.

Each year, Frost & Sullivan presents this award to the company that has carried out new research, which has resulted in innovation(s) that have or are expected to bring significant contributions to the industry in terms of adoption, change, and competitive posture. This award recognizes the quality and depth of a company's R&D program, as well as the vision and risk-taking tendency that enabled it to undertake such an endeavor.

Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.

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MEDIA CONTACT:
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Riona Jin
Corporate Communications - China
P: +86 21 5407 5783 Ext 8652
M: +86 139 169 87828
E: riona.jin@frost.com

SOURCE Frost & Sullivan

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