MOUNTAIN VIEW, Calif., Dec. 17, 2015 /PRNewswire/ -- Frost & Sullivan is pleased to announce the 12th Annual Customer Contact 2016, East: A Frost & Sullivan Executive MindXchange, taking place April 17-20, 2016 at Disney's Grand Floridian Resort & Spa in Lake Buena Vista, Florida.
This year's opening keynote speaker is Brian David Johnson, Futurist in Residence, Center for Science and the Imagination at Arizona State University. As a futurist, Johnson uses ethnographic field studies, technology research, cultural history, trend data, global interviews and even science fiction, to provide a pragmatic roadmap of the future for organizations. Johnson has worked with governments, militaries, trade organizations, start-ups and multinational corporations to help envision their future and specify the steps needed to prepare their organizations for the future.
To register for the 12th Annual Customer Contact 2016, East: A Frost & Sullivan Executive MindXchange, or to view the event agenda, please visit: http://ww2.frost.com/event/calendar/customer-contact-east/?src=PR
Johnson's keynote, entitled Engaging with the Consumer of the Future: The Next Wave of Innovation, will provide actionable information to customer experience executives about their future customers and will outline the tools and technologies that will shape the contact center of the future.
Johnson holds over 30 patents and is the author of both science fiction and non-fiction books. He was appointed first futurist ever at the Intel Corporation in 2009 where he worked for over a decade and helped to design over 2 billion microprocessors.
In addition, Frost & Sullivan Customer Contact Principal Analyst Michael DeSalles will be moderating a panel on Continuous Process Improvement in Customer Care. Joining DeSalles in the discussion is featured panelist, Carolyne Matseshe-Crawford, Vice President of Global Customer Experience Services, Orbitz Worldwide.
This Frost & Sullivan Executive MindXchange panel will help participants leverage current and cutting-edge best practices to improve contact center operations. DeSalles will offer tools and key takeaways aimed at equipping participants with a strategic plan overview for the 2016-2017 contact center.
The highly interactive event will also feature a Peer Council led by Steve Ellis, Senior Director of Customer Care, EyeMed Vision Care, Luxottica. The Peer Council, Customer Contact, Up in the Cloud will address key process and security concerns around storing customer data in the cloud.
For additional information about Customer Contact 2016, East, please email firstname.lastname@example.org
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SOURCE Frost & Sullivan