Georgia Power enhances service, reliability for 1.1 million customers

Automatic restoration improvements reducing outages and outage times

Aug 07, 2015, 10:00 ET from Georgia Power

ATLANTA, Aug. 7, 2015 /PRNewswire/ -- Georgia Power announced today the completion of the installation of Automatic Fault Location, Isolation and Service Restoration (FLISR) distribution technology on circuits serving more than 1.1 million customers across the state. The technology automatically isolates a trouble area and restores service to remaining customers by transferring them to other nearby sources. A continued focus on investments that improve reliability and service for customers, such as FLISR, has helped position Georgia Power as an industry leader in customer satisfaction.

"We know that any outage is inconvenient for our customers," said Leslie Sibert, vice president of distribution for Georgia Power. "Ensuring that we have a reliable and resilient electric grid, with continuous improvements in technology, is just one of the ways that we offer world-class service for our customers."

The enhanced technology helps crews locate trouble spots more quickly and reduces overall outage durations for customers. So far this year, the company has avoided more than 9.2 million customer outage minutes due to the successful FLISR operations. Georgia Power plans to continue enhancing its infrastructure and expand the technology to an additional 150,000 customers by the end of the year.   

Georgia Power added the FLISR technology to its network as part of statewide smart grid improvement project conducted through a multiyear Smart Grid Investment Grant awarded by the Department of Energy.

About Georgia Power
Georgia Power is the largest subsidiary of Southern Company (NYSE: SO), one of the nation's largest generators of electricity.  Value, Reliability, Customer Service and Stewardship are the cornerstones of the company's promise to 2.4 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, 21st century coal and natural gas, as well as renewables such as solar, hydroelectric and wind.  Consistently recognized as a leader in customer service, Georgia Power was recently ranked highest in overall business customer satisfaction among large utilities in the South by J.D. Power and Associates. For more information, visit www.GeorgiaPower.com and connect with the company on Facebook (Facebook.com/GeorgiaPower) and Twitter (Twitter.com/GeorgiaPower).

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SOURCE Georgia Power



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