DALLAS, Nov. 8 /PRNewswire/ -- Today Greyhound Lines, Inc. announced it
will enhance the customer travel experience throughout the Northeast and
California and the Southwest starting Nov. 15. The "Elevate Everything"
program improves every customer touch point to make traveling on Greyhound
more enjoyable. The initiative began as a test in June 2005, in the
Chicago- Milwaukee-Minneapolis corridor and expanded to cities in Texas
"Customer response in these markets was quite positive, leading
Greyhound to expand the program across the country over the next 12
months," said Steve Gorman, president and chief executive officer. "Our
customers will notice dramatic improvements in all aspects of the Greyhound
Greyhound customers will experience newly refurbished and clean buses
inside and out. The buses feature a new livery with the running dog logo
outside and more comfortable seats inside, with movable armrests, automatic
footrests and magazine straps. With almost 75 percent of the fleet already
refurbished and on the road, current and potential customers are being
exposed to the new look and feel of Greyhound every day across the United
Drivers and terminal employees received new uniforms and terminals have
been upgraded, with many featuring new signage, plasma televisions,
renovated bathrooms, new food service concepts and much more.
The company is also introducing a new greeter position to answer
questions and assist customers with their travel needs. And the youngest
Greyhound customers will receive an activity book to entertain them as part
of the new Traveling Kids Club.
"The changes are meant to improve the customer experience from the
moment they walk into our newly updated terminals until they step off our
more comfortable, modern and clean buses," said Gorman. "We are totally
committed to our efforts to rejuvenate our iconic brand and meet our
customers' expectations of a more enjoyable experience."
Customers can also avoid long lines at the ticket counters with the new
e-ticketing feature, which allows them to print tickets purchased online
and proceed straight to the gate between New York and Boston, Philadelphia,
Baltimore and Washington, D.C., and Los Angeles and Las Vegas.
"Elevate Everything" locations -- Nov. 15
Atlantic City, N.J.
El Monte, Calif.
El Paso, Texas
Long Beach, Calif.
Mt. Laurel, N.J.
New Haven, Conn.
San Bernardino, Calif.
San Fernando, Calif.
San Jose, Calif.
San Ysidro, Calif.
Santa Ana, Calif.
Silver Spring, Md.
Greyhound is the largest North American provider of intercity bus
transportation, serving more than 2,400 destinations with 16,000 daily
departures across the continent. The company also provides Greyhound
PackageXpress (GPX), as well as charters, sightseeing and shore services.
For fare and schedule information and to buy tickets call 1-800-231-2222 or
visit the Web site at www.greyhound.com .
SOURCE Greyhound Lines, Inc.