DALLAS, April 13 /PRNewswire/ -- Greyhound Lines, Inc. today announced
it is launching the first phase of enhancing the customer travel experience
throughout the Southeast starting April 15. The "Elevate Everything"
program improves every customer touch point to create a more enjoyable
travel experience on Greyhound. The initiative has been rolling out across
the country over the last year with more than 80 cities improved so far.
Other cities in the Southeast will see similar improvements in June as part
of phase two.
"Our customers will notice dramatic improvements at every point of
their travel experience with Greyhound," said Steve Gorman, president and
chief executive officer. "We expect to have our entire system complete by
the Thanksgiving holiday travel period this year."
Greyhound customers will experience newly refurbished and clean buses
inside and out. The buses feature a new livery with the running dog logo
outside and more comfortable seats inside, with movable armrests, automatic
footrests and magazine straps. With nearly the entire fleet already
refurbished and on the road, current and potential customers are being
exposed to the new look and feel of Greyhound every day across the United
Drivers and terminal employees received new uniforms, and terminals
have been upgraded. Many terminals feature new signage, plasma televisions,
renovated bathrooms, new food service concepts and much more.
The company is also introducing a new greeter position to answer
questions and assist customers with their travel needs. The youngest
Greyhound customers will receive an activity book to entertain them as part
of the new Traveling Kids Club.
"The changes are meant to improve the customer experience from the
moment they walk into our newly updated terminals until they step off our
more comfortable, modern and clean buses," said Gorman. "We are totally
committed to our efforts to rejuvenate our iconic brand and meet our
customers' expectations of a more enjoyable experience."
"Elevate Everything" locations-April 15
Baton Rouge, La. Knoxville, Tenn. Montgomery, Ala.
Biloxi, Miss. Lake Charles, La. Nashville, Tenn.
Birmingham, Ala. North Little Rock, Ark. New Orleans
Chattanooga, Tenn. Memphis, Tenn. Shreveport, La.
Huntsville, Ala. Mobile, Ala.
Jackson, Miss. Monroe, La.
Greyhound is the largest North American provider of intercity bus
transportation, serving more than 2,400 destinations with nearly 13,000
daily departures across the continent. The company also provides Greyhound
PackageXpress (GPX), as well as charters and shore services. For fare and
schedule information and to buy tickets call 1-800-231-2222 or visit the
Web site at www.greyhound.com .
SOURCE Greyhound Lines, Inc.