DALLAS, June 13 /PRNewswire/ -- Greyhound Lines, Inc. today announced
it is launching the second phase of enhancing the customer travel
experience throughout the Southeast starting June 15, just in time for the
busy summer travel season. The "Elevate Everything" program improves every
customer touch point to create a more enjoyable travel experience on
Greyhound. The program has been implemented across the country over the
last year, with more than 90 cities improved so far. Other cities in the
Southeast saw similar improvements in April as part of phase one.
"The changes we're making with Elevate Everything are all about our
customers. Summer is our busiest time of year, and our customers who are
visiting family and friends for vacation will notice dramatic improvements
at every point of their travel experience with Greyhound," said Steve
Gorman, president and chief executive officer. "We are totally committed to
our efforts to rejuvenate our iconic brand and meet our customers'
expectations of a more enjoyable experience."
During their trips, Greyhound customers will experience newly
refurbished and clean buses inside and out. The buses feature a new livery
with the running dog logo outside and more comfortable seats inside, with
movable armrests, automatic footrests and magazine straps. With nearly the
entire fleet already refurbished and on the road, customers are being
exposed to the new look and feel of Greyhound every day across the United
Drivers and terminal employees received new uniforms, and terminals
have been upgraded. Many terminals feature new signage, plasma televisions,
renovated restrooms, new food service areas and much more.
The company also introduced a new greeter position to answer questions
and assist customers with their travel needs. The youngest Greyhound
customers will receive an activity book to entertain them on their journey
as part of the new Traveling Kids Club.
"The changes are meant to improve the customer experience from the
moment they walk into our newly updated terminals until they step off our
more comfortable, modern and clean buses," said Gorman. "We expect to have
upgrades completed throughout our entire system by the Thanksgiving holiday
travel period this year."
"Elevate Everything" locations -- June 15
Albany, Ga. Durham, N.C. Norfolk, Va.
Atlanta Fayetteville, N.C. Paducah, Ky.
Charleston, W.Va. Greensboro, N.C. Raleigh, N.C.
Charlotte, N.C. Greenville, S.C. Roanoke, Va.
Columbia, S.C. Macon, Ga. Winston-Salem, N.C.
Columbus, Ga. Marietta, Ga.
Greyhound is the largest North American provider of intercity bus
transportation, serving more than 2,300 destinations with nearly 13,000
daily departures across the continent. The company also provides Greyhound
PackageXpress (GPX), as well as charters and shore services. For fare and
schedule information and to buy tickets call 1-800-231-2222 or visit the
Web site at www.greyhound.com.
SOURCE Greyhound Lines, Inc.