COLORADO SPRINGS, Colo., Dec. 19, 2016 /PRNewswire/ -- HDI, the first membership association and certification body created for the technical support industry, today announced the release of its full event program for the 27th annual HDI Conference & Expo (HDI 2017). The event will offer more than 100 sessions spanning eight new tracks, which lay the foundation for learning, discussion and innovative thinking. HDI 2017 will have a primary focus on "connecting the world of technical support," serving all levels, from frontline to executives, with the knowledge, skills, and contacts to help them prove the value and importance of customer service and help them to become the new face of IT.
HDI 2017 will take place May 9-12, 2017, in Washington, D.C. For more information and to register, please visit: HDIConference.com.
HDI 2017's robust list of sessions will focus on a range of topics related to current industry challenges as well as offer key takeaways for professionals looking to improve the services they provide. This year's eight new learning tracks map out the driving themes behind this year's technical program and offer a glimpse into what's being discussed within the space today.
The HDI 2017 Learning Tracks:
- Evolving Desktop Support
- The Executive Stakeholder Perspective
- Putting Metrics to Work
- Reinventing the Customer Experience
- Service Desk Foundations
- Service Desk Masters
- Support Center Optimization
- Team Performance and Transformation
"The HDI 2017 Conference & Expo provides an educational program that mixes expert insights with the sharing of real-world success stories from top-notch industry practitioners," says Joy Sobhani, HDI's director of conferences and events. "The experience is made even more unique and valuable by uniting HDI's passionate community who have been dedicated to connecting and advancing the world of technical support for nearly thirty years."
Some of this year's most anticipated sessions:
- Next-Generation Service and Support in a Cloud-First World - John Clark, Microsoft Corporation
- Journey Mapping from Customer Satisfaction to Customer Experience – Barckley Toole, The Coca-Cola Company
- Knowledge Management and Self-Service: A Case Study from Union Pacific Railroad – Tony Welsh, Union Pacific Railroad
- Does IT Have a Crystal Ball?: A Case Study on Forecasting Future Trends – Jill Beckman and Mark Kimionakis, Boston University
- Turbocharge Your Metrics With Benchmarking! – Jeff Rumburg, MetricNet, LLC
In addition to the event's enthralling session lineup, the 2017 program will include four thought-provoking keynotes, various networking opportunities as well as an Expo Hall of more than 50 industry leaders and solution providers showcasing their latest technologies, ideas, systems, and methodologies
To view the full 2017 conference schedule, please visit: hdiconference.com/conference/schedulenew.aspx
Register by January 20, 2016 to receive $200 off conferences passes and a free one-day pre-conference workshop: www.HDIConference.com.
Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. In other words, we help professionals in service management better serve customers. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners. Learn more at www.ThinkHDI.com. HDI is organized by UBM Americas, a part of UBM plc (UBM.L), an Events First marketing and communications services business. For more information, visit ubmamericas.com.
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