High-Definition Voice to Benefit Conference Calls, Enrich Call Centers and Boost Worker Productivity

SAN FRANCISCO, May 20 /PRNewswire/ -- In an innovative effort to gauge the current state of the fast-emerging, high-definition voice market, technology pioneer Global IP Solutions (Oslo Bors: GIPS), took advantage of its recent webinar on HD voice to poll its most likely applications.

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The GIPS-initiated poll, taken by 186 of the webinar's attendees, revealed that a third of respondents thought HD voice quality would benefit overall productivity in the workplace, while 57 percent considered conference calling would benefit the most. Sixteen percent believed HD's greatest impact would be felt in call centers.

Eleven percent of respondents said that they use High-Def voice service "all the time or whenever they can," and an additional 30 percent reported having used it once or twice. A surprising 47 percent of respondents had yet to experience a high-definition phone call. Sales calls and international calls were each named by 5.2 percent for getting the most benefit out of HD calling, and videoconferencing was favored by 32.8 percent to gain the biggest impact.

"The results validate our belief that there are many opportunities in corporate America that can greatly benefit from high definition voice," said Joyce Kim, chief marketing officer at GIPS. "As a leader in providing the core technology for HD voice, a growing importance for call center operations, conferencing and overall employee productivity; these results demonstrate the value GIPS continues to deliver to its customers worldwide."

As voice technology continues to migrate from circuit-switched services to modern IP-based network foundations, call quality has yet to receive straight "A"s in business and consumer use. Enter HD voice technology, and its leading driver: GIPS. Its advanced wideband CODECs and VoiceEngines, which solve the issues related to IP networks such as delay, jitter and echo, is capable of delivering high quality IP voice regardless of network conditions.

GIPS is building on the momentum of market interest in high-definition voice by sponsoring the HD Communications Summit on Thursday, May 21. Produced by VoIP pioneer Jeff Pulver, the conference is being held at New World Stages in New York City and will explore the issues and benefits associated with the widespread deployment of HD VoIP.

For more details on the May 21 conference and the results of GIPS' poll, please visit the GIPS blog at http://gipscorp.com/blog.

About Global IP Solutions

Global IP Solutions (Oslo Bors: GIPS) provides best-in-class voice and video processing in IP communications. GIPS enables its customers to deliver unmatched quality, with a faster time-to-market and with less risk than alternative solutions. GIPS serves application developers, wired and wireless service providers and network and telecommunications equipment vendors. Its customer list includes Citrix, CommuniGate, Nimbuzz, Nortel, Oracle, Samsung, Tencent, WebEx, Yahoo!, AOL and other key players in the voice and video over IP markets. The company is headquartered in San Francisco with offices in Stockholm, Boston and Hong Kong. For more information, visit www.gipscorp.com

SOURCE Global IP Solutions

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