COLORADO SPRINGS, Colo., April 6, 2016 /PRNewswire/ -- ICMI, the leading global provider of comprehensive resources for customer management professionals, today announced a robust new program for its Alexandria Symposium. In addition to ICMI's core best practice training, the event will feature the Supervisor Leadership Development Program – offered publicly for the first time, this program supplies tailored content for call center supervisors. ICMI's Symposiums offer in-depth, actionable best practice training on key areas of contact center management. This year's program will feature six in-depth courses spanning the four-day event.
The Alexandria Training Symposium will take place June 21-24 in Alexandria, VA. For more information and to take advantage of early bird pricing by May 15, please visit: icmi.com/Symposiums/Alexandria
Supervisor Leadership Development Program - NEW
This new course combines the fundamentals of the call center's unique operating environment and metrics with leadership and coaching skills to provide call center supervisors with a curriculum that is specifically suited to them. Through this program, supervisors will learn the skills necessary to lead their teams to success.
"Inadequate supervisor training is one of the most common causes of poor contact center performance, said Joy Sobhani, ICMI Group Event Director. "The impact of improving the skills of those who directly manage the front line can be tremendous. ICMI is thrilled to offer this comprehensive curriculum for supervisor development for the first time publicly in Alexandria."
The Supervisor Leadership Development Program will be featured among six valuable courses offered through the Alexandria Symposium. This year's course lineup will touch on Contact Center Fundamentals, People Management, Metrics, and Coaching.
2016 ICMI Alexandria Training Symposium Course Listing
- Supervisor Leadership Development Program
- The Workforce Management Boot Camp
- Contact Center Strategy
- Skills and Knowledge for Effective Contact Center Management
- Monitoring and Coaching
- Small Contact Center Workshop
View the complete training schedule here: icmi.com/Symposiums/Alexandria/Schedule
About ICMI Training Symposiums
ICMI Training Symposiums offer value-priced passes, extending from one to four days, cover an array of critical industry topics ranging from strategy and hands-on coaching to knowledge management and financials. These events allow attendees to customize their learning experience by focusing on the specific areas that meet their interests.
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The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is a part of UBM plc (www.ubm.com), a global events-led marketing services and communications company.
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