2014

ICMI to Launch New Courses at Upcoming Training Symposium Highly requested call center topics spur new curriculum developed to support leadership excellence and small call center challenges

COLORADO SPRINGS, Colo., April 16, 2013 /PRNewswire/ -- International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, has announced the addition of two courses to its summer training symposium, taking  place June 18-21, 2013, in Chicago, IL.

Taking place at the Hyatt Lodge at McDonald's Campus, this event will mark the official launch of two newly developed training courses, Enabling Excellence through Strong Leadership, and Small Contact Center Workshop.

"Quality training is essential for customer service management success – especially for those expected to teach others," said Justin Robbins, Training and Development Manager for ICMI. "The focus of both newly-developed courses is to provide call center leaders with the necessary tools to achieve excellence within their centers."

Designed to arm call center professionals with leadership skills and strategies, Enabling Excellence through Strong Leadership will offer the skills necessary for such critical initiatives as planning and developing an effective strategy, creating a culture of engagement, supporting and managing organizational change.

Small Contact Center Workshop, meanwhile, will provide managers of small centers (50 seats or fewer) with indispensable tools, strategies and tips they can to help achieve greater performance.

"It is not uncommon for smaller centers to have limited resources, but still be required to accomplish the same level of excellence as a larger center, "said Robbins. "We at ICMI are charged with designing a curriculum that meets the needs of leaders across the board, and we are confident that Enabling Excellence through Strong Leadership, and Small Contact Center Workshop perfectly complement this undertaking."

About ICMI Training Symposiums

ICMI offers three training Symposiums annually, with each offering seven different courses across four days, and covering an array of critical industry topics. Attendees can customize their experience by choosing the training that best fits their needs, and participate in various networking opportunities offered throughout each Symposium.

Early bird savings are available until May 10 for the June 18-21 Symposium in Chicago. Call center professionals interested in attending can find out more at  icmi.com /Chicago. Members of the press who are interested in conducting an interview with an ICMI expert can contact Marta Kelsey at mkelsey@icmi.com, or 719.785.5364.

About ICMI

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals - from frontline agents to executives - who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. For more information, visit www.icmi.com.

ICMI is a part of UBM (www.ubm.com), a global live media and B2B communications, marketing service and data provider.

SOURCE International Customer Management Institute (ICMI)/UBM Live



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