Usability, Automation, and Integration Enhancements Empower Organizations to

Leverage Surveys in Order to Establish an Enterprise-Wide Feedback Culture

    AUSTIN, Texas, May 16 /PRNewswire/ -- Inquisite Inc., an enterprise
 provider of feedback and survey technology, unveiled Inquisite 7.0, a
 sophisticated survey system that allows organizations to extend their
 surveying capabilities and utilize feedback to evaluate core business
 processes.  As companies adapt to today's fast-paced, competitive marketplace,
 they are realizing the increasing value that online surveys can provide.  This
 ensures that the feedback from customers, employees, partners and stakeholders
 is current and actionable.
     In his recently published report,(i) Gartner Analyst, Esteban Kolsky
 states, "As the value of customer and employee feedback gains importance among
 organizations worldwide, more enterprises are seeking ways to collect and
 analyze data and to use the information gathered in conjunction with existing
 data and needs.  Organizations have used surveys for internal and external
 purposes for many years, often deploying a single survey for a specific
 purpose, without a strategic reason for the implementation."  Kolsky also
 advises, "Adopting a single solution for these purposes, such as an enterprise
 feedback management system, can help users consolidate the different tools at
 work within your organization, integrate the results with current data and
 analytical tools, and leverage investments many times.  When all these steps
 are completed, your organization could realize more than simply cost savings
 -- you could gain a more strategic outlook for direct feedback management."
     "Inquisite 7.0 makes a significant forward leap in the areas of response
 tracking, page timing and customized formatting," said Dr. Neil Carlson,
 Center for Social Research at Calvin College.  "Our response rates have
 already benefited from our new ability to include accurate statements about
 real-world time-to-completion rates in reminders to non-respondents.  We are
 also excited about the prospect of automating Inquisite invitations and
 reminders with links to other data systems."
 
     About Inquisite 7.0
     Inquisite 7.0 enhances its graphical builder to simplify the creation of
 electronic forms and helps users streamline the process of data collection and
 analysis.  New web services integration capabilities provide 'set-and-forget'
 automation which allows critical feedback data to complement other enterprise
 systems.  Inquisite is available both as a hosted ASP solution and as a
 product directly installed in a customer's environment.  Additional product
 enhancements include:
 
     *  Standardized Integration
     Inquisite has expanded its robust Software Developers Kit (SDK) through
 the use of industry standard web services.  Web services allow applications
 from different sources to communicate with each other in a more standard, cost
 effective manner.  Inquisite's survey technology can now be combined with
 other enterprise systems, drastically increasing a company's ability to
 integrate feedback into its existing processes such as surveys triggered by a
 customer order or support call.  Users can automate invitation management
 through 'set-and-forget' automation capabilities, and reduce administration
 time by integrating with existing infrastructure and business processes.  With
 Inquisite 7.0, organizations can now enable 'response notifications' which
 allows them to receive, or assign, emails that contain respondent data at the
 time of survey submission.
 
     *  Simplified Design and Usability
     Inquisite 7.0 provides a flexible, user-friendly interface for survey
 authors, which now includes Survey Import technology.  This feature provides
 users with the flexibility and speed to import survey documents in Rich Text
 Format (*.RTF) from common word processing applications, significantly
 reducing survey creation and deployment timelines.  Advanced Text Formatting
 enables survey authors to use special formatting to individual characters,
 words, or phrases that are within questions, answers, and labels such as
 individual word highlighting.  Additionally, Inquisite 7.0 includes Dynamic
 Branching which greatly simplifies the survey flow, and Smart Ranking, which
 automatically assigns or removes a respondent's priority ranking via a simple
 click of the mouse, providing respondents an improved survey experience.
 
     *  Improved Survey Quality
     In order to provide survey authors with a broader view of their survey
 projects, Inquisite 7.0 introduces a series of survey campaign reports.  These
 reports provide metrics on the effectiveness of the survey campaign, and allow
 for enhanced visibility into respondent think time and abandonment rates.
 Inquisite 7.0 also includes Partial Response Collection, which allows
 Inquisite users to capture, analyze and act upon incomplete respondent data
 enabling the Inquisite user to make survey adjustments and therefore increase
 overall response rates.
     "Our 7.0 release demonstrates our commitment to our customers by
 addressing the priorities they have communicated via our ongoing feedback
 process.  Inquisite empowers decision makers to effectively ask questions,
 analyze results and act upon the feedback they choose to collect," said Arturo
 Coto, CEO of Inquisite.  "In today's competitive climate, understanding the
 collective knowledge and opinions of your customers and employees is
 fundamental to making informed decisions.  Combining direct feedback with
 behavioral, transaction data that reside in CRM and ERP systems provides a
 clearer decision path.  Inquisite's new web services feature automates the act
 of gathering information and is more likely to be leveraged in the decision-
 making process."
 
     About Inquisite
     Inquisite is an enterprise provider of feedback solutions, including web
 survey technology and services.  Inquisite empowers organizations with the
 ability to ask, analyze and act upon their findings, promoting an effective
 feedback culture.  Inquisite's feedback process enables managers to make
 better decisions, while its ease of use promotes enterprise-wide installation
 and adoption, resulting in superior ROI and competitive leverage.  Many of the
 world's leading organizations use Inquisite for their mission-critical B2B,
 B2C and B2E evaluation and feedback initiatives.  Headquartered in Austin,
 Texas, clients include industry leaders in the education, energy, financial
 services, government, healthcare, manufacturing, pharmaceutical and retail
 sectors.  For more information, visit http://www.inquisite.com .
 
     (i)  Gartner Research "Make the Transition from Surveys to Enterprise
 Feedback Management" by Esteban Kolsky. May 6, 2005.
 
 

SOURCE  Inquisite Inc.