BOSTON, March 12, 2013 /PRNewswire/ -- Today, Interactions Corporation announced the release of the first in a series of new business cases. Interactions will roll out a series of business cases that describe the financial and customer experience impact that its clients experience with an Interactions Virtual Assistant.
Since the dawn of customer care, organizations have been looking for the most effective ways to drive a strong customer experience while reducing operational expenses. For the most part, we've been let down. The relentless pursuit of cost reduction has generally speaking been accompanied by a decline in customer experience. Many customer care professionals have become conditioned to expect that any project to improve customer experience overall will cost you a premium.
Interactions has cracked the code and would like to show you how it's done. The first business case is targeted towards the Communication Service Provider (CSP) industry. Interactions has had plenty of experience with CSPs and the effect of granularly routing with "How may I help you?" resonates hugely - whether its the operational savings yielded from a reduction in misrouted calls or the customer experience improvement that comes from allowing your customers to speak freely and get the answers they need easily and quickly.
You can download the business case using the link HERE. Additionally, you can share your thoughts about the CSP business case using the hashtag #cspbizcase.
Our next business case in the series will cover Medicare Enrollments. It's a fascinating use case - automating voice-based Medicare enrollments is something no vendor has attempted in the past and Interactions is knocking it out of the park. Interactions will be reviewing the business case during our April 2nd webinar entitled Automated Medicare Enrollments: Insane or Brilliant. Click HERE to register for the webinar today.
SOURCE Interactions Corporation