InternetReputation.com Awarded Highest Client Retention Rate in the Industry
Reputation management firm, InternetReputation.com is awarded highest client satisfaction rate in the reputation management industry.
DENVER, June 28, 2013 /PRNewswire-iReach/ -- Top SEOs, which provides independent rankings of online companies, produced a poll of online reputation management companies in June of 2013. InternetReputation.com is proud to announce that the company received a 98 percent customer satisfaction score, which is the highest score of any company that participated in this particular survey.
This recognition wasn't a surprise to officials at InternetReputation.com, as this leader in the online reputation management field has a business model built on developing satisfying, long-term relationships.
"When we founded this firm, we chose to focus on the customer service aspect of the business," says a company representative. "Many of our clients had long-standing reputation problems, and they needed comprehensive solutions. While we were perfectly capable of providing these clients with an immediate response that could remove negative information, we wanted to stick with them and build a firewall for them, so they wouldn't be attacked in the future. Basically, we wanted to form a relationship."
As a result, some of the clients who came to InternetReputation.com with an urgent, short-term problem found that the company was so responsive and so helpful that they were willing to keep working and moving forward, doing an intensive scrubbing of their reputation.
"We've provided long-term solutions to many clients, and we have deep and lasting connections with these people," says a company representative. "We know what works for them and what they like, and we work hard to keep them happy."
InternetReputation.com uses the same customer-oriented approach for clients who have smaller, short-term problems.
"Some of our clients come to us because of a mugshot problem," says a company representative. "A publically available mugshot can be devastating to a reputation, but we can remove them quickly. Some of our clients use this service just once and they never need our help again, but we make sure that the experience is pleasant just the same, so they'll feel comfortable coming back to us if another issue crops up in the future."
InternetReputation.com also places an emphasis on awareness and education, creating a series of informative blog entries regarding reputation management.
"These blogs could end up harming our business, as we try to teach people how to avoid the kinds of problems we're set up to fix," says a company representative. "Some of our competitors might think we're crazy for throwing this helpful information out there, but for us, it's the right thing to do. We want to help people and serve people."
To find out more about this award-winning company, visit www.internetreputation.com.
Media Contact: Gary Bloom, InternetReputation.com, 800-758-9012, email@example.com
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