IQNavigator Launches Customer Success Strategy Jagan Reddy Named EVP of Customer Success, Will Focus on Complete Customer Experience
DENVER, March 31, 2014 /PRNewswire/ -- IQNavigator, the leading provider of non-employee workforce management solutions to Global 2000 companies, today announced that Jagan Reddy has joined the company's executive team as IQNavigator's executive vice president of customer success, coinciding with the deployment of a new customer success division within the company. In his new role, Reddy will be responsible for developing and delivering an industry-leading customer success strategy with an initial focus on defining a comprehensive set of repeatable, scalable processes to enhance the IQNavigator customer experience.
Reddy and the Customer Success team will create a bridge between the technology leadership of the IQNavigator platform and the return on a customer's investment in workforce management solutions. This connection between technology and commerce is delivered in five distinct areas of value for the IQNavigator customer: expertise, best practices, extended value, technology adoption and consumption, and the delivery of a best-in-class customer experience. These customer benefits correspond to the new internal structure of the Customer Success team covering five areas of activity: professional services, support services, business process excellence, customer solutions and strategic services, and customer success management.
"The Customer Success team will enable our customers to realize success as they define it in terms of their evolving business objectives and measurable value goals," explained Reddy. "We have completed an exhaustive review of our customers and the markets, and determined that these five areas matter the most to our growing IQNavigator community. We have realigned all our resources to match these needs and are extending our expertise to prove more depth and coverage across these five areas."
"We are building a more robust, informed and engaged IQNavigator community, and our focus on customer success is a significant first step," said Joe Juliano, president and CEO of IQNavigator. "Jagan is the right leader for this initiative as we change who we are as a company and what we provide to the industry. Our customers are the source of our success and this new initiative will ensure that they continue to find tangible returns on their investments with us."
"Jagan's contribution to IQNavigator will be vital as he leads an initiative that touches every aspect of our company, from domestic to international and from product development to customer implementations," continued Juliano. "Jagan and the new Customer Success division we have created within IQNavigator has a clear mission to set a new standard for customer support at each phase of our engagement, from preliminary discussions through program design and implementation to the ongoing management of a mature program. There is nothing like this anywhere else in our industry, and this will set IQNavigator apart in a way that reaffirms our leadership."
Reddy brings nearly 20 years of software industry leadership with expertise in services delivery, customer operations, sales and account management and R&D. Most recently, he was part of the senior leadership team responsible for Americas' services business at RedPrairie, a supply chain and retail software solutions company. Prior to that, he held senior roles at RedPrairie focusing on services, product development and account management. Reddy spent the early portion of his career in leadership roles with private equity-backed portfolio companies, and has deep experience in business strategy and transformation, M&A due diligence, integration planning and post-merger activities.
IQNavigator is the proven leader in services procurement solutions, helping global enterprises better manage all types of procured services and their non-employee workforces around the world. IQNavigator's cloud-based VMS software processes tens of billions of dollars in yearly and enables clients to intelligently manage the cost, compliance, visibility and efficiency of complex services procurement and contingent workforce programs. For more information about IQNavigator, visit www.IQNavigator.com.