J.D. Power and Associates Reports Bright House Networks Ranks Highest in Customer Satisfaction Among Residential Wireline Telephone Service Providers in the Southeast Region

Bright House Networks Results Surpass Traditional Phone Providers

Jul 12, 2006, 01:00 ET from Bright House Networks

    ORLANDO, Fla., July 12 /PRNewswire/ -- Bright House Networks ranks
 highest in customer satisfaction among U.S. telephone service providers in
 the Southeast Region, according to the J.D. Power and Associates 2006
 Residential All-Distance Telephone Customer Satisfaction Study(SM) released
 today. Bright House Networks provides Digital Phone service to nearly a
 quarter million customers throughout Florida and Alabama. According to the
 study, Bright House Networks customer satisfaction scores in the Southeast
 Region surpassed those of traditional phone service providers. The
 Southeast Region includes Florida, Georgia, South Carolina, North Carolina,
 Kentucky, Tennessee, Alabama, Mississippi and Louisiana.
     "All of us at Bright House Networks work diligently to provide stellar
 customer service," said John Rigsby, president of Bright House Networks
 Florida Group office. "This news from J.D. Power and Associates
 demonstrates our continued commitment to put the customer first."
     Bright House Networks outstanding performance in the Residential All-
 Distance Telephone Customer Satisfaction Study was reinforced by its strong
 performance in key drivers of satisfaction including customer service,
 billing, cost of service, image, and offerings and promotions.
     "We believe our success in customer satisfaction can be directly
 attributed to our long-standing commitment to customer service," said
 Rigsby. "Our customer service centers are local and our operators are
 available 24 hours per day, seven days per week, including holidays. These
 study results support our belief that providing great service is
     The study also showed that of the 6 regions surveyed by J.D. Power and
 Associates, cable operations like Bright House Networks finished on top in
 wireline phone customer satisfaction in 5 regions including the West, the
 Northeast, the Southwest, the Southeast and North Central. The 2006
 Residential All-Distance Satisfaction Study is based on responses from more
 than 12,000 households in the nation and nearly 2,200 in the Southeast
     About Bright House Networks
     Bright House Networks is the nation's 7th largest Multiple System
 Operator with over 2 million customers in several large markets including
 Bakersfield, California; Birmingham, Alabama; Detroit, Michigan;
 Indianapolis, Indiana; Orlando, Florida (Central Florida Division) and
 Tampa Bay, Florida along with several other smaller systems in Alabama and
 the Florida Panhandle. The high- growth Tampa/Central Florida markets are
 contiguous and form one of the country's largest cable clusters.
     Bright House Networks customers have Digital Phone, high-speed data
 (HSD), Video-on-Demand (VOD) and Subscription Video-on-Demand (SVOD)
 available to them. Bright House Networks also makes available Digital Video
 Recorders (DVR) that have become immensely popular with customers. The
 company's Florida operations currently deliver nearly 300 channels to
 customers and were among the first in the country to offer High Definition
 Television signals (HDTV). Since its introduction, HDTV has achieved
 impressive acceptance with Bright House Networks customers who are equipped
 to receive the signals.
     Exceptional customer service is the company's cornerstone of its
 business and top priority across all operating units. Bright House Networks
 local, customer service centers are available 24 hours per day, seven days
 per week, including holidays. Public affairs, social responsibility and
 community involvement continue as major initiatives for the company as an
 ongoing commitment to the families and communities Bright House Networks
 serves. This includes long-term commitments to education and to what
 matters in the lives of the Bright House Networks customers. Bright House
 Networks operations are proud supporters of and partners in children's
 safety initiations, enhanced education programs and community-wide efforts
 to invest in the futures of children.
     Bright House Networks also owns and operates two 24-hour local news
 operations; Central Florida News 13, News 13 Weather NOW, Central Florida
 on Demand, and cfnews13.com serving the Orlando area, and serving Tampa;
 Bay News 9, Bay News 9 En Espanol, Travel Weather Now, Tampa Bay on Demand
 and Baynews9.com.
     Bright House Networks is owned by the Time Warner Entertainment -
 Advance/Newhouse Partnership --- and managed on a day to day basis by
 Advance/Newhouse Communications.

SOURCE Bright House Networks