BURLINGTON, Massachusetts, January 26, 2016 /PRNewswire/ --
Kal Tire, a tire retailer that provides commercial fleet maintenance and roadside assistance throughout Canada, has selected ClickSoftware's cloud-based mobile workforce management solution to automate and optimize its service scheduling, delivery and billing.
Prior to using ClickSoftware, Kal Tire's dispatch team utilized a paper-based system for field work. Now, ClickSoftware's cloud-based solution will help Kal Tire optimize field work for its 700 field service technicians, greatly improving service levels and speeding up time to invoice.
"To meet our commercial clients' service and maintenance expectations on the road, we need sophisticated mobile tools for our field service technicians to increase productivity while improving service. We wanted a cloud-based solution that brought our service technicians the insight and flexibility they need to maximize every maintenance and roadside service job," said Clifford Smith, Kal Tire's CIO. "Partnering with ClickSoftware was essential in driving our commercial field service transformation. They provide mobile optimization tools to help handle our customers' equipment maintenance and tire-related emergencies, which also gives us the capability to optimize other areas of our business down the road."
ClickSoftware's mobile workforce management solution enables Kal Tire to drive improvements and optimize utilization of their field resources. The system optimizes and automates the entire scheduling and reporting process enabling seamless interaction between service workers, dispatchers and all back-office functions. In addition, with all work dispatched to mobile devices, Kal Tire now has real-time visibility into each technicians' work day and schedules so that if a tire related emergency arises and the assigned technician is delayed, the work can be quickly assigned to another technician. Field technicians can use their devices to capture data for customer invoices that directly feeds into their POS system for timely and accurate invoicing. This automation eliminates unnecessary paper records, duplication of data, dispatch input errors as well as reducing dispatch wait times.
"By leveraging best-in-class mobility and automation, Kal Tire will be able to address complex field service management challenges, eliminate manual, paper-based scheduling and meet customers' expectations," said Hannan Carmeli, President at ClickSoftware. "By moving to the cloud, Kal Tire can easily keep their business on the latest software without extra overhead costs and maintain the flexibility to scale as their business grows."
About Kal Tire
Kal Tire is Canada's largest independent tire dealer and one of North America's largest commercial tire dealers. Kal Tire's Mining Tire Group is a global leader in mining tire service and supply, operating on more than 150 mines sites across 5 continents. The company has warehouse facilities strategically located across Canada and a dedicated fleet of tractors and trailers, servicing more than 250 Kal Tire retail and commercial stores. As the largest truck tire retailer in Canada, Kal Tire owns and operates 10 truck tire retread facilities plus an additional five earthmover retreading facilities are located in Canada, the United Kingdom, Chile and Ghana, West Africa. To learn more, please visit http://www.kaltire.com.
ClickSoftware is a leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimization" and "The real-time service enterprise" concepts, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does what, for whom, with what, where and when?
ClickSoftware delivers superb business performance to service sector organizations of all sizes. The Company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter.