Kemma Software Releases BridgeTrak Suite(R) Version 7.0 - The Next Generation of Help Desk Software

May 04, 2007, 01:00 ET from Kemma Software

    PITTSBURGH, May 4 /PRNewswire/ -- Kemma Software, a leading provider of
 help desk software, announces the release of BridgeTrak Suite 7.0, a
 flexible and comprehensive solution for internal or external support
 operations across a Microsoft(R) Windows(R) Server or Web platform. With 10
 years of success and experience behind the product, BridgeTrak Suite
 version 7.0 is completely re- written from the ground up using
 Microsoft(R)'s .Net technology. The BridgeTrak Suite of solutions contains
 tightly integrated applications to automate support service notifications,
 improve help desk efficiency and provide a web portal to your central help
 desk for customer self-support. Optional expansion modules enable
 businesses to create a tailor-built solution for individual company
 requirements while optimizing help desk functionality.
     The BridgeTrak interface is customizable with flexible tracking fields
 for customer and issue data. Optional data can be tracked by creating
 custom fields to support a variety of help desk needs. New features to
 enhance communications include a service-driven notification feature for
 assignment of issues based on technical skill, scrolling headlines, a
 bulletin board and email templates. BridgeTrak's group issue assignment
 makes the help desk effective for use by multiple groups or across
 departments. Standard help desk features include a query builder, flexible
 reports, and a knowledge base available for internal or external
     Expansion Modules
     The BridgeAccess customer web portal is available for external
 customers to add, view or update issues to the help desk. Other expansion
 modules, BridgeReceive, BridgeAutoEscalate and BridgeSearch, run as
 services, and automate email notifications, generate new support issues
 from inbound emails, and provide an up-to-date index for immediate database
 search results. The Active Directory Integration module simplifies the
 management of customer and technician login data.
     A complete list of expansion modules and new features in BridgeTrak
 Suite version 7.0 can be requested from, or by contacting a
 sales representative at 1-724-443-5900.
     Pricing and Availability
     BridgeTrak Software is available with pricing starting at $995 for a 5-
 user license, with expansion modules starting at $395. Support agreements
 are extended on an annual basis and include software upgrades and
 maintenance updates. A BridgeTrak Suite evaluation download or price quotes
 are available upon request from or by calling 724-443-5900.
 Trial versions of the software are available online at
     About Kemma Software
     Kemma Software, servicing the needs of help desk centers and support
 organizations for 10 years, is a privately held company located in
 Pittsburgh, Pennsylvania. With customers worldwide, Kemma Software is an
 established leader in the help desk and asset management arena.
     Press contact:
     Jeffrey Muschar
     President and Founder
     This release was issued through eReleases(TM). For more information,

SOURCE Kemma Software