Kivuto Solutions Achieves Microsoft® Gold Partner Status After Exceeding Customer Performance Benchmarks
OTTAWA, April 24, 2013 /CNW/ - Kivuto Solutions Inc., the global leader in complex digital distribution, has once again achieved Microsoft® Gold Independent Software Vendor status in the Microsoft Partner Network.
This achievement follows the results of a customer survey in which Kivuto surpassed Microsoft Key Performance Indicator (KPI) benchmarks for customer satisfaction, value, and the ability to meet customer needs in the Microsoft Customer Satisfaction (CSAT) Index. The CSAT Index is a tool that helps Microsoft partners measure, monitor and manage their business by understanding customer satisfaction and perceptions of their services. The survey revealed that, based on their experience with Kivuto, 100 percent of the customers sampled would recommend Kivuto to a friend or colleague looking for technology products, services and/or support.
"The results of the survey confirm that our approach to the distribution of software on behalf of Microsoft is an efficient and effective solution for Microsoft and its customers," said Brad Brohman, Vice-president of Sales at Kivuto Solutions, Inc. "Achieving Microsoft Gold partner status reflects the confidence Microsoft has in our abilities to provide market-leading distribution solutions that fit its market objectives, meet the needs of its customers and help maintain the loyalty of those customers by delivering a high quality service at every stage of the digital purchasing process."
Microsoft Gold partner status signifies to the market that Kivuto Solutions has demonstrated the highest level of skill and achievement within a given technology specialization. To earn a Microsoft Gold Competency, organizations must complete a rigorous set of tests to prove their level of technology expertise, have the right number of Microsoft Certified Professionals employed, submit customer references and demonstrate their commitment to customer satisfaction by participating in an annual survey.
"By achieving a gold competency, partners have demonstrated the highest, most consistent capability and commitment to the latest Microsoft technology," said Jon Roskill, Corporate Vice-president, Worldwide Partner Group at Microsoft Corp. "These partners have a deep expertise that puts them in the top 1 percent of our partner ecosystem, and their proficiency will help customers drive innovative solutions on the latest Microsoft technology."
Kivuto Solutions Inc. is the global leader in solving complex digital distribution challenges. Over 60,000 academic institutions and departments trust Kivuto to manage and distribute software to their students, faculty and staff. The company distributes software in 195 countries and supports 14 languages. www.kivuto.com.
SOURCE Kivuto Solutions Inc.
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