MAUMEE, Ohio, November 12, 2015 /PRNewswire/ --
KMS lighthouse announced the appointment of Don Trojan as KMS lighthouse Business Development Executive for the US and Canada. With more than 30 years of business experience, Mr. Trojan brings with him a proven record of success and sales expertise. Mr. Trojan's previous positions include: Director of Sales at Online Tech, Central Region Sales Manager and Channels Director at HyperRoll (now part of Oracle) and Central Region Sales Manager of Apriso (now part of SAP).
As KMS lighthouse Business Development Executive, Mr. Trojan will focus on the development of sales and marketing of Lighthouse products in American markets, with an emphasis on the finance, retail, healthcare and telecom verticals.
"Today more than ever companies need to empower their employees with the knowledge they require to do their jobs in an ever changing product and business environment," Trojan said. Having accurate, consistent and timely information across the organization allows agents to not only service their customers, but become experts in their industry. According to Gartner and KM World, KMS lighthouse is a productivity tool that meets that requirement."
About KMS lighthouse
The Lighthouse knowledge solution improves performance and productivity, by providing agents on all channels with real-time and on-the-spot access to all the information they need, to optimize customer service and to transform customer engagement into sales. Lighthouse is suitable for all business units: sales, customer service, back-office, technical support, and implementing go-to-market strategy, by providing users with quick, consistent and precise answers to questions and queries. Combined with excellent knowledge visualization and our lightning-fast implementation, it is a comprehensive solution to a company's knowledge requirements.
The Lighthouse technology structures business knowledge into a central business container, which can then be consumed on various channels: in the office, at the store, in the field or self-service.
In just a few years, Lighthouse has earned a growing global customer base and glowing industry and analyst reviews including Gartner's Cool Vendor List and KM World's list of the world's most important knowledge companies that include Google and Tibco.
SOURCE KMS Lighthouse