DENVER, Oct. 19, 2012 /PRNewswire/ -- After reading an article last week about a paramedic in Detroit, Michigan being reprimanded/terminated because he did not seek permission before he provided a disabled elderly man, dressed only in his underwear, a warm blanket so he would not freeze outside while his home was on fire, a question came to mind of what condition are our emergency services in when things like this happen?
It should not come as a surprise to anyone that public safety departments today are without question grossly underfunded, due to the economy. But, have department heads really done everything in their power to rectify their situations?
With over 90% of departments being in the red, difficult financial problems breed bad decisions that tend to be made by department officials, which lead to really bad policies being implemented that could have usually been avoided through proper management.
"It's appalling to me to see an employee being punished for performing their job to the best of their ability by their peers, and face retribution for using municipalities' resources, such as giving away a blanket," said Todd Wessels, Vice President of KTI-Media. "Departments seem to be mystified as to why they cannot get any additional public support for such things like referendums, tax increases or even letters of support from their community for grant funding, and continue to wonder why. These departments are truly biting the hands that feed them in these types of situations. What community is going to stand behind a department that won't even provide a half-naked elderly man a blanket in the cold as his house burns down? I honestly could not write a better script for good departmental customer service of what not to do like Detroit Fire Department has just provided us when we teach our classes on good customer service, and employee retention."
According to KTI-Media the best advice that any department can follow is to provide excellent customer service. This builds a positive community around the department and opens the doors for financial opportunities in a multitude of ways. The Services they perform are usually free or at a minimal cost, and helps departments apply for grants, low-cost loans, etc. to supplement their income, while also teaming up departments with vendors on the purchase of supplies that can help save them upwards of 35% in operating costs.
Another service they provide is real-life education by inviting departments to their Everyday Heroes Funding and Products Expo, held in Las Vegas every June, with the 2013 event being held June 19th-21st. With approximately 80 free classes and over 55 greatly reduced continued education classes, they are able to help provide a better financial structure for public safety departments. Participants that attend this expo will be provided with the tools for better financial decision-making, better education on grants, developing department customer services, and education about the latest technologies and services. For more information about KTI-Media, the expo or their services visit kti-media.com or call Peggy Morton at 1-888-611-6660.
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