Laclede Gas to Improve Customer Convenience Through Its New Electronic ("e-bill") System
ST. LOUIS, Nov. 14 /PRNewswire/ -- As part of its continuing effort to enhance customer service, Laclede Gas Company has fully implemented a convenient, paperless, electronic billing or "e-bill" system. Laclede Gas is sending information about the new e-bill system to customers in their November bills. Laclede Gas customers, including those of its Missouri Natural Gas division, now are able to view and pay their monthly gas bills through their choice of more than 650 web sites that include banks, brokerages, credit unions, Internet portals and personal financial management software. For customers enrolled in the e-bill system, Laclede Gas will post the customers' bills through a secure connection with CheckFree, which makes the bills available for review at the website of choice for each customer. Those who enroll will receive an e-mail notification that the e-bills have been posted -- rather than a paper bill -- so they can securely review their bill and schedule payment. Laclede and Missouri Natural customers can begin managing their accounts online by visiting www.lacledegas.com to find out how they can enroll. Once enrolled, customers can make their payments online and view the past electronic bill statements for each month they have been enrolled, up to six months. When they approve their monthly payment amount and schedule the payment date, the payment is sent to arrive on time from their designated bank, credit union or brokerage account. The new service is made available through Laclede's relationship with CheckFree i-Solutions, the leading provider of interactive e-billing and e-statement software and services and part of CheckFree Corporation (Nasdaq: CKFR). Unlike paper payments, customers who pay their bills electronically through CheckFree are protected by the CheckFree Guarantee against late fees resulting from processing delays, as well as liability for unauthorized transactions. "This is another effort to provide our customers with convenient and secure options to receive and pay their gas bills," said Richard N. Hargraves, Laclede's Director of Corporate Communications. "With this service, our customers can save time by viewing and paying their monthly gas bills from their choice of Internet service sites. They don't need to write a check and then find an envelope and stamps each month." Laclede already offers customers these other payment alternatives: -- With the Easy-Pay direct payment plan, customers can have their checking or savings accounts automatically debited to pay their monthly gas bills. Customers already paying their bills through Easy-Pay can sign up to view their bills electronically and eliminate receiving their bills by mail. -- Payments are accepted at 90 area supermarkets and grocers so customers who wish to pay in person don't have to travel to Laclede Gas or Missouri Natural Gas offices during business hours. -- Gift certificates, in $25 denominations, are available from the Laclede Gas payment office at 720 Olive in downtown St. Louis and by mail order to: Laclede Gas, Attention: Gift Certificates, Drawer 9, St. Louis, MO 63166. Laclede Gas, a subsidiary of The Laclede Group (NYSE: LG), is the largest natural gas distribution company in Missouri, serving more than 630,000 natural gas customers in St. Louis and surrounding counties in Eastern Missouri.
SOURCE Laclede Gas Company
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