Laclede Gas to Improve Customer Convenience Through its Request to Fully Implement a New Electronic Bill ("e-bill") System
ST. LOUIS, June 26 /PRNewswire/ -- Laclede Gas Company, in its continuing effort to enhance customer service, today requested permission from the Missouri Public Service Commission to fully implement its electronic billing or "e-bill" system. Laclede Gas wants to offer its customers a convenient, paperless way to receive and pay their natural gas bills. "With this service, our customers can save time by viewing and paying their monthly gas bills from their choice of Internet service sites," said Richard N. Hargraves, Laclede's Director of Corporate Communications. "They don't need to write a check and then find an envelope and stamps each month." Through a relationship with CheckFree Corporation, Laclede Gas and its operating divisions -- St. Charles Gas, Missouri Natural Gas and Midwest Missouri Gas -- recently developed an electronic billing and payment option. If the Public Service Commission approves the e-bill option, customers will be able to view and pay their monthly gas bills through their choice of about 475 financial services web sites that include banks, brokerages, credit unions, Internet portals and personal financial management software. With the e-bill system, customers can make their payments online and view up to six months of past electronic bill statements. When they approve their monthly payment with the specified amount, it is deducted from their designated bank, credit union or brokerage account. Laclede already offers customers these payment options: -- Easy-Pay direct payment plan, in which customers can have their checking or savings accounts automatically debited to pay their monthly gas bills. -- Payments of any type are accepted at 89 area supermarkets and grocers so customers don't have to travel to Laclede offices during business hours. -- Gift certificates for merchandise. The gift certificates, in $25 denominations, are available from the Laclede Gas payment office at 720 Olive in downtown St. Louis and by mail order to: Laclede Gas, Attention: Gift Certificates, Drawer 9, St. Louis, MO 63166. MAKE YOUR OPINION COUNT - Click Here http://tbutton.prnewswire.com/prn/11690X67789555
SOURCE Laclede Gas Company
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