Community Services Now Available in the Palm of Citizens' Hands

BETHESDA, Md., Dec. 7 /PRNewswire/ -- Lagan, a provider of enterprise case management solutions that streamline the delivery of public services to constituents, today announced the launch of the Lagan Citizen Mobile application to deliver on the growing desire of municipalities to engage citizens in the management of their cities and counties. This application is designed to enable citizens to report common 311 non-emergency issues including potholes, graffiti, streetlight outages, etc. from their mobile phones anytime, anywhere.

Developed in conjunction with Boston-based Connected Bits, the Lagan Citizen Mobile application includes the following features for cities and counties:

• Government-branded iPhone application available to citizens as a free download in the iTunes App Store
• Available for iPhone and other mobile devices
• Seamless integration with existing Lagan services
• Customizable report types and fields
• Intelligent case routing based on report fields and location
• Real-time case status notifications
• Browser-based administration
• Additional mobile platforms coming soon

"In our on-demand world, we are always looking for ways to enable governments to be even more responsive and to keep pace with increasingly tech-savvy constituents," said David Moody, SVP of Product for Lagan. "Lagan Citizen Mobile not only improves the level of service exponentially by capitalizing on the latest technology to engage in real-time information exchange, but also entices a younger generation to engage with government through their preferred mobile communication channel."

"We are pleased to deliver this unique bridge between citizens and government for real-time self service," said Tom Mazur, SVP of Sales for Lagan. "Based on the wildly successful launch of Boston's Citizens Connect iPhone application, enabling citizens to send service requests complete with pictures and location directly to the City's Lagan-powered Call Center, we are delighted to now offer this powerful solution to governments across North America and the UK."

Lagan Citizen Mobile is now available. Contact Lagan at info_us@lagan.com for more information.

About Lagan

Lagan specializes in delivering world-class solutions that effectively and efficiently connect governments and people. More than 180 government agencies on five continents rely on Lagan's innovative, cost-effective enterprise case management (ECM) solutions for human services, constituent resource management, call centers, disaster preparedness and integrated case management. Lagan's award-winning software is the choice for governments seeking a low-risk solution that delivers real value in record time. A recipient of the Deloitte Technology Fast 50 Award each of the last nine years in recognition of superior revenue growth and the highest possible rating, "Strong Positive," in Gartner's MarketScope for Local Government CRM Products Report in the two most recent editions (2007 and 2009), Lagan was founded in 1994 and is privately held.

For more information about Lagan, please visit http://www.lagan.com/ and keep up with industry news on Twitter at http://twitter.com/lagan_business.

SOURCE Lagan

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