SAN FRANCISCO, May 10, 2016 /PRNewswire/ -- Lithium Technologies has been named a Visionary in the 2016 Gartner Magic Quadrant report for the CRM Customer Engagement Center (CEC). This is the fourth consecutive year that Lithium has been named a Visionary in the report, which evaluates technology companies within a specific market and positions them within four quadrants: challengers, leaders, niche players, and visionaries.
"We are pleased to once again be named a Visionary and feel it speaks to our customers' appreciation for the way the Lithium Platform delivers the next-generation of capabilities to drive engagement with customers," said Rob Tarkoff, President and CEO of Lithium Technologies. "As always, it's our customers who help drive our innovation and we deeply appreciate their feedback and insight into the value we provide their businesses."
According to Gartner, vendors in the "Customer Engagement Center" Magic Quadrant are cloud-based customer service applications that support agents who engage with customers through multiple channels.
The full Magic Quadrant is available here.
To learn more about how Lithium can help businesses of all kinds make the most of a CEC approach, visit http://www.lithium.com or attend the company's upcoming LiNC 2016 conference by visiting http://www.lithium.com/conference/linc2016/.
About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Lithium builds trusted relationships between the world's best brands and their customers, helping people get answers and share their experiences. Customers in more than 34 countries rely on Lithium to help them connect, engage, and understand their total community. With more than 100 million unique monthly visitors over all Lithium communities and another 600 million online profiles scored by Klout, Lithium has one of the largest digital footprints in the world. Using that data and the company's software, Lithium customers boost sales, reduce service costs, spark innovation, and build long-term brand loyalty and advocacy. To find out how Lithium can transform your business—and to share the experience enjoyed by 300 other leading brands around the world, visit www.lithium.com, join our community at community.lithium.com, or follow us on Twitter @LithiumTech. Lithium is a privately held company headquartered in San Francisco.
The Lithium® logo is a registered Service Mark of Lithium Technologies. All trademarks and product names are the property of their respective owners.
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SOURCE Lithium Technologies