NEW YORK, April 2, 2013 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN), a leading provider of intelligent engagement solutions that increase conversions and improve customer experience, today announced that LiveEngage has been selected as a 2012 Product of the Year Award winner by TMC's CUSTOMER Magazine. LivePerson was selected for its achievement in advancing customer experience management technologies, while providing ROI for the companies that use its solutions.
"Our goal is to provide a multi-channel engagement solution that helps businesses drive ROI in this competitive landscape, while also delivering an innovative and seamless online experience that wows consumers," said Robert LoCascio, Founder and CEO, LivePerson. "LiveEngage empowers businesses of all sizes to fully leverage their data to drive an intelligent and robust engagement strategy that produces higher conversions, higher customer satisfaction, and greater brand loyalty.
LiveEngage is an end-to-end, real-time engagement platform, that enables businesses to intelligently engage customers based on a real-time understanding of their needs. By seamlessly integrating chat, voice, and content, among other capabilities, to create a multi-channel, multimedia engagement platform, LiveEngage combines sophisticated technology with robust business intelligence to produce compelling, measurable results for e-commerce, marketing, and contact center executives, as well as small business owner and operators.
The 2012 Product of the Year Award winners have represented achievement in advancing customer experience management technologies. Product of the Year winners were selected based on their ability to effectively demonstrate the successes of their products in helping businesses create differentiated customer experiences in the marketplace.
The 15th Annual Product of the Year Award winners were published in the January/February 2013 issue of CUSTOMER magazine, www.customerzone360.com.
For more information on LivePerson, please visit www.LivePerson.com.
LivePerson, Inc. (NASDAQ: LPSN) offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This "intelligent engagement" is driven by real-time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs.
More than 8,500 companies rely on LivePerson's platform to increase conversions and improve customer experience, including Hewlett-Packard, IBM, Microsoft, Verizon, Sky, Walt Disney, PNC, QVC and Orbitz.
LivePerson received the CODiE award for Best Content Management Solution in 2012, and has been named a Market Share Leader by Frost and Sullivan in 2012. LivePerson is headquartered in New York City with offices in San Francisco, Atlanta, Santa Monica, Tel Aviv, London and Melbourne.
For more information, please visit www.liveperson.com. To view other press releases about LivePerson, please visit pr.liveperson.com.
About TMC's CUSTOMER Magazine
TMC's CUSTOMER magazine premiered in September 2012 and is the industry's new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit www.customerzone360.com for more information.
SOURCE LivePerson, Inc.