Making Recording Capture a More Valuable Resource for Your Call Center
MINNEAPOLIS, Nov. 7, 2012 /PRNewswire-iReach/ -- Calalbrio's Brian Humenansky, Vice President of Product Engineering, explores four steps to more valuable call recordings for your organization.
Call recording has significantly evolved since first being introduced to the contact center industry. Solutions have advanced to be essential and active initiatives inside of businesses seeking to strengthen customer satisfaction, adhere to regulations, reduce customer call disputes and effectively monitor compliance.
However, as the applications have become more mission critical, the complexity of key underlying components has mounted. Being mindful a few crucial components, all contact centers can easily evolve their call recording activities into a powerful, manageable business tool.
Step 1: Understand the Call Recording Process
Step 2: Refine Your Metadata
Step 3: Apply Appropriate Security & Monitoring Settings
Step 4: Determine Your Environmental Needs
Getting the underlying components right will free your business to focus less on technology post-implementation, and more on the applications that drive your business.
To learn more on how call recordings enable the contact center to harvest the full value from your data, please visit http://calabrio.com/<wbr />simplicity-in-recording-<wbr />capture/ to read more of Brian's blog.
SOURCE Connect2 Communications