MassMutual Retirement Services Call Center Recognized Among 'Top Performers in the Contact Center Industry'

SPRINGFIELD, Mass., June 18 /PRNewswire/ -- MassMutual's Retirement Services Call Center recently earned Gold and Silver awards as well as being highly commended in the 2009 Top Performers in the Contact Center Industry competition sponsored by ContactCenterWorld.com, North America.

MassMutual received the Gold award in the "Best Recruitment Campaign" category and took home the Silver award for the "Best Contact Center in America, 51-249 Agents" category. MassMutual also was highly commended in the "Best Customer Service" category. The 2009 Top Performers Awards recognize the very best in the contact center industry from North and South America. More than a thousand applicants competed for the 2009 awards program with the best being shortlisted and invited to present at a unique event in Toronto in early June. As a Gold medal winner, MassMutual also has been invited to share its best practices at the 2009 Top Performers in the World event taking place this coming November.

"We are so honored to be recognized for delivering outstanding services to MassMutual's retirement plan clients," states Elaine Sarsynski, executive vice president of MassMutual's Retirement Services Division and chairman and CEO of MassMutual International LLC. "We pride ourselves on providing personalized, meaningful assistance to our retirement plan participants so they can prepare for a successful retirement. In this financial environment, our customers value the help they receive from the Call Center more than ever."

MassMutual's Retirement Services Call Center is staffed with professionals who are trained to assist individuals in managing a vast array of retirement planning and saving needs, from questions about investment options to taking full advantage of matching contributions. Call Center associates also offer "roll-in" service so customers can consolidate savings from other qualifying retirement accounts to achieve a more holistic picture of their overall retirement savings.

"Great service starts with great talent," adds Debbie Cote, assistant vice president for MassMutual's Retirement Services Division and head of MassMutual's Retirement Services Call Center. "Earning a gold award for the Best Recruitment Campaign validates our efforts around recruiting call center representatives who have a passion for service excellence."

For more information about MassMutual Retirement Services, please contact your MassMutual sales representative or call MassMutual at 1-866-444-2601.

About MassMutual

MassMutual's Retirement Services Division has been serving retirement plans for more than 60 years. It offers a full range of products and services for corporate, union, nonprofit and governmental employers' defined benefit, defined contribution and nonqualified deferred compensation plans. It serves approximately one million participants.

Founded in 1851, MassMutual is a leading mutual life insurance company that is run for the benefit of its members and participating policyholders. The company has a long history of financial strength and strong performance, and although dividends are not guaranteed, MassMutual has paid dividends to eligible participating policyholders every year since the 1860s. With whole life insurance as its foundation, MassMutual provides products to help meet the financial needs of clients, such as life insurance, disability income insurance, long term care insurance, retirement/401(k) plan services, and annuities. In addition, the company's strong and growing network of financial professionals helps clients make good financial decisions for the long-term.

MassMutual Financial Group is a marketing name for Massachusetts Mutual Life Insurance Company (MassMutual) [of which Retirement Services is a division] and its affiliated companies and sales representatives. MassMutual is headquartered in Springfield, Massachusetts and its major affiliates include: Babson Capital Management LLC; Baring Asset Management Limited; Cornerstone Real Estate Advisers LLC; The First Mercantile Trust Company; MassMutual International LLC; MML Investors Services, Inc., member FINRA and SIPC; OppenheimerFunds, Inc.; and The MassMutual Trust Company, FSB.

For more information, visit massmutual.com.

Copyright (C) 2009 Massachusetts Mutual Life Insurance Company (MassMutual) and affiliates, Springfield, MA 01111-0001.

All rights reserved.

    Contact: Lisa Reilly
    413-744-0589
    lreilly@massmutual.com

SOURCE MassMutual Retirement Services