SPRINGFIELD, Mass., Dec. 8 /PRNewswire/ -- The MassMutual Retirement Services Division's Call Center recently earned the "Gold" award for the "Best Recruitment Campaign in the World" by ContactCenterWorld.com, North America.

MassMutual's call center employee recruiting campaign was selected from a global field of organizations from The Americas, Asia/Africa/Australia and Europe. MassMutual's program was distinguished for its partnership with local colleges near its headquarters in Springfield, Mass. and its second site in Memphis, Tenn. MassMutual's overall recruiting campaign also provides scholarship opportunities to local students and has co-developed a special college curriculum to help prepare local students for new positions in all MassMutual Call Centers. This specially-designed curriculum includes training on the topics of customer service and financial services as well as FINRA Series 6 test preparation.

"We expect the first graduates from this program in about a year and look forward to the best and brightest of these to be joining the highly-qualified representatives who assist participants in retirement plans administered by MassMutual," says Gordon Pullan, director of MassMutual's Retirement Services Call Center. "We have also implemented a bilingual English/Spanish hiring strategy to more effectively service our diverse participant population," adds Pullan.

"We are so honored to be recognized for attracting and retaining highly-qualified call center associates who are well-equipped to assist MassMutual's retirement plan participants," states Elaine Sarsynski, executive vice president of MassMutual's Retirement Services Division and chairman and CEO of MassMutual International LLC. "We pride ourselves on providing personalized, meaningful assistance to our retirement plan participants so they can prepare for a successful retirement. In this financial environment, our customers value the help they receive from the call center more than ever."

MassMutual's Retirement Services Call Center is staffed with professionals who are trained to assist individuals in managing a vast array of retirement planning and saving needs, from questions about investment options to taking full advantage of matching contributions. Call center associates also offer "roll-in" service so customers can consolidate savings from other qualifying retirement accounts to achieve a more holistic picture of their overall retirement savings.

"Great service starts with great talent," adds Pullan. "Earning a gold award for the 'Best Recruitment Campaign in the World' validates our efforts around recruiting call center representatives who have a passion for service excellence."

For more information about MassMutual Retirement Services, please contact your MassMutual sales representative or call MassMutual at 1-866-444-2601.

About MassMutual

MassMutual's Retirement Services Division has been serving retirement plans for more than 60 years. It offers a full range of products and services for corporate, union, nonprofit and governmental employers' defined benefit, defined contribution and nonqualified deferred compensation plans. It serves approximately one million participants.

Founded in 1851, MassMutual is a leading mutual life insurance company that is run for the benefit of its members and participating policyholders. The company has a long history of financial strength and strong performance, and although dividends are not guaranteed, MassMutual has paid dividends to eligible participating policyholders every year since the 1860s. With whole life insurance as its foundation, MassMutual provides products to help meet the financial needs of clients, such as life insurance, disability income insurance, long term care insurance, retirement/401(k) plan services, and annuities. In addition, the company's strong and growing network of financial professionals helps clients make good financial decisions for the long-term.

MassMutual Financial Group is a marketing name for Massachusetts Mutual Life Insurance Company (MassMutual) [of which Retirement Services is a division] and its affiliated companies and sales representatives. MassMutual is headquartered in Springfield, Massachusetts and its major affiliates include: Babson Capital Management LLC; Baring Asset Management Limited; Cornerstone Real Estate Advisers LLC; The First Mercantile Trust Company; MassMutual International LLC; MML Investors Services, Inc., member FINRA and SIPC; OppenheimerFunds, Inc.; and The MassMutual Trust Company, FSB.

For more information, visit massmutual.com.

Copyright © 2009 Massachusetts Mutual Life Insurance Company (MassMutual) and affiliates, Springfield, MA 01111-0001. All rights reserved.

Contact: Lisa Reilly
413-744-0589
lreilly@massmutual.com

SOURCE MassMutual Retirement Services

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