Melita International to Acquire eShare Technologies, Inc.

Combined Entity to Provide Internet and Telephony-based Collaborative,

Multi-Media Customer Contact Solutions



Jun 15, 1999, 01:00 ET from Melita International

    ATLANTA, June 15 /PRNewswire/ -- Melita International (Nasdaq:   MELI), a
 leading provider of customer contact management solutions, today announced the
 signing of a definitive agreement with eShare Technologies, a leading provider
 of real-time customer service and interactive communication solutions for
 e-commerce and online communities.  Under the terms of the agreement, Melita
 will exchange 5.5 million shares of its common stock for all outstanding
 shares of eShare Technologies.  The deal is subject to shareholder approval of
 both companies.
     eShare Technologies has achieved industry-wide recognition as the pre-
 eminent expert in people-to-people interactions on the Internet, supplying
 application software and services to businesses, consumers and community sites
 for more than 1,000 customers worldwide.  These innovative technologies
 include Internet-based software for business-to-business and business-to-
 consumer markets to facilitate e-commerce.
     "The power of eShare's Internet applications, coupled with the innovation
 of Melita's enterprise customer contact solutions, adds a whole new dimension
 to the world of customer relationship management by bringing Internet-based
 customer interaction and call center-based communication together," said
 Aleksander Szlam, Melita chairman and chief executive officer.  "Together, we
 will redefine customer services and e-commerce experiences.  For example, we
 will introduce multi-channel, real-time customer collaboration and enhanced
 communication services.  These new services, supporting channels such as web
 sharing, email, chat and comprehensive voice/mixed-media, will help transform
 virtually all businesses into customer sensitive service providers. We believe
 this acquisition creates the first of its kind cross-market software solution,
 addressing both the business world and the entire consumer market."
     A recent Forrester Research report indicates that worldwide e-commerce
 transactions are projected to grow from $32 billion in 1998 to over
 $400 billion by 2002, creating a market of nearly $4 billion for Internet
 commerce software tools.  In addition to Melita's core market, the combined
 entity will address this rapidly growing market segment.
     eShare Technologies will become a business unit of Melita International
 and its president and chief executive officer, James Tito, will become the
 division's president.  Tito will also join Melita's senior management team as
 an executive vice president.
     "We are extremely excited about the vast opportunities this presents for
 our clients, their customers and for the new Melita," said Tito.  "Together
 with Melita and more than 1,600 combined client sites, we will be setting new
 levels for delivering comprehensive, end-to-end collaborative solutions in the
 emerging Internet/customer care market."
 
     About Melita International
     Melita International is the leading total-solution provider of integrated
 customer interaction and intelligent contact management applications that
 enable businesses to automate their contact center activities, enhance
 telephone and Internet-based customer commerce and provide a superior level of
 Customer Care(R).  Consumers also benefit from Melita's intelligent contact
 blending capabilities because on-hold times can be dramatically reduced or
 eliminated.  Melita's more than 600 customer sites in 30 countries on six
 continents include leading organizations in the financial services, retail,
 media, communications and service bureau industries.  In 1999, Investors
 Business Daily recognized Melita as having one of the best earnings increases
 in the United States, and Forbes ASAP named Melita #38 in its "Dynamic 100"
 listing.  Melita International's Web address is http://www.melita.com .
 
     About eShare Technologies
     eShare Technologies, Inc. (www.eshare.com ) delivers powerful enterprise-
 class interaction software and services that are crucial for eBusiness.  These
 innovative technologies include web-based customer service and support,
 customer service, live conferencing and events, distance learning, Community
 chat, threaded discussion forums, and custom integration tools.  eShare's
 customers include five of the top ten most visited internet sites, along with
 major e-commerce retailers and community sites.
     This press release contains forward-looking statements relating to product
 integration, functionality and benefits, revenue from operations, marketing
 strategies and product development processes.  Such statements are made based
 on management's belief as well as assumptions made by, and information
 currently available to, management, pursuant to the 'safe-harbor' provisions
 of the Private Securities Litigation Reform Act of 1995.  While these
 statements reflect our best current judgment, they are subject to risks and
 uncertainties that could cause a change in focus and direction.  A discussion
 of certain risk factors that may cause actual results to differ from these
 forward-looking statements can be found in Melita's Form 10-K for the period
 ended December 31, 1998, on file with the SEC.
 
 

SOURCE Melita International