MPi and Service Turn™ Partner to Increase Revenue and Customer Retention in Auto Dealer Service Departments
LAS VEGAS, Jan. 28, 2013 /PRNewswire/ -- MPi (www.mpiworldclass.com), a leading provider of revenue and retention solutions for automotive dealership service departments, and TEGA Technologies, an innovator in automotive technology, today announced a joint partnership and the introduction of Service Turn™, an automated way to turn a dealership's service drive into a selling drive. MPi will be incorporating Service Turn as a new EDGE WorldClass™ accelerator, to be branded and marketed as EDGE Service Turn™. The joint partnership is aimed at increasing revenue and customer retention in automotive dealership service departments. EDGE Service Turn™ will be demonstrated at booths #360 and 4482; at the 2013 NADA convention and Exposition, February 8-11 in Orlando, Florida.
Service Turn powered by TEGA Technologies is a turnkey software solution that automates the way automotive dealerships turn their service customers into sales customers. The Service Turn™ platform supports a proven process that generates a nightly report of all high value service appointments that are coming into the service drive the next day. It integrates with book values, DMS and the dealership CRM. The Service Turn technology automatically identifies such items as current payoff, equity, book value, as well as a host of other valuable information. Service Turn's process then integrates these customers into real sales leads and provides point of sales material to help turn the service drive into a non-invasive selling drive. Service Turn dealers sell up to 6 times as many vehicles out of their service drive compared to non-Service Turn dealers.
MPi's leading service department software EDGE WorldClass™ is a powerful solution that creates trust by standardizing the inspection, estimating and recommendation processes. It empowers the service department and management team to build connections with customers that drive retention throughout the lifecycle of the vehicle.
According to a recent study of more than eight hundred franchise dealerships using MPi's system, EDGE WorldClass produces a much sought after average monthly up-sell from inspections of $81,996. With EDGE Service Turn™, MPi plans to provide yet another revenue source and further increase the ROI for its dealership clients.
"MPi has already perfected the art of turning service departments into profit centers. EDGE Service Turn will be an even more powerful profit tool to help auto dealer service departments further connect with their customers and tap into every revenue opportunity," said Bill Hamlin, founder and CEO of TEGA Technologies and innovator of Service Turn™.
Commenting on the new partnership, MPi president Rich Holland stated, "I am very excited to partner with such an industry leader as TEGA Technologies. EDGE Service Turn combines the industry's most comprehensive system for buying and selling vehicles out of the Service Drive, with one of the industry's most powerful tools for customer pay profitability. It promises huge results for our auto dealer clients."
For more information call: (800) 997-1674 x2174, visit www.mpiworldclass.com or stop by booth # 360 and 4482 at the 2013 NADA convention and Exposition, February 8-11 in Orlando Florida.
Service Turn™ is a personalized 100% customer service to sales solution that integrates with book values, DMS, and CRM to give all the info an auto dealership needs to sell 3-5% more cars out of the service drive.
Service Turn™ was developed by TEGA Technologies founder Bill Hamlin. Hamlin has extensive experience in the auto industry, including being a dealer principle of a Chrysler, Dodge, Jeep, Buick, GMC store for over 14 years and the president/CEO of an 8 location automotive group for 8 years.
As a dealer principle Hamlin saw many service to sales programs come and go and none of them really worked the way he thought they should. Service Turn™ was born from his frustration with not being able to sell as many cars out of the service drive that he knew was possible.
With Service Turn™, auto dealers have the ability to maximize those sales with both technology and proven processes
Mobile Productivity, Inc. (MPi) is a leader in providing dealerships the necessary tools, processes and training to successfully institute a comprehensive, world class vehicle inspection program in service departments across North America. Since 2003, it's proven and results driven solution has been helping over 1,300 dealerships achieve a 4 or 5 to 1 return on investment.
For more information visit: http://www.MPiWorldClass.com
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