National Association of Ticket Brokers (NATB) Launches Consumer Hotline for Ticket Purchases

NATB's consumer hotline - 866.601.3812 - is operated by support staff

24-hours-a-day, 7-days-a-week

Nov 27, 2007, 00:00 ET from National Association of Ticket Brokers

    WASHINGTON, Nov. 27 /PRNewswire-USNewswire/ -- As a non-profit
 organization dedicated to ensuring consumer protection and satisfaction in
 the secondary ticket market, the National Association of Ticket Brokers
 (NATB) today launched a consumer hotline in the unlikely event anyone
 experiences problems regarding the purchase of event tickets from a NATB
 member-broker. The toll-free hotline -- 866.601.3812 -- is operated by live
 NATB consumer relations support staff 24-hours-a-day, 7-days-a-week. While
 problems arising from purchasing tickets from a NATB member-broker are
 extremely rare, NATB will make all efforts to mediate disputes between
 consumers and NATB members to ensure that their buying experience is
 satisfactory. Consumers should feel free to call the hotline about any
 problem with any ticket purchase from a NATB member-broker, such as tickets
 not delivered as promised, tickets not accepted by the venue, and ticket
 location different from what the broker had promised.
     Recently, there have been media reports regarding difficulties with
 Hannah Montana ticket purchases from non-NATB Members. The NATB regrets
 that it is unable to assist with any difficulties that may arise with
 purchase of tickets from non-NATB members. To that end, consumers are
 encouraged to purchase tickets ONLY through NATB Members so that they may
 be assured of the consumer-related protections that are afforded by the
 NATB. A full list of NATB members is available on NATB's Web site:
     The National Association of Ticket Brokers (NATB) was formed in 1994 by
 a group of leading ticket brokers, involved in the sale of sports, concerts
 and theater admission tickets, for the purpose of establishing an
 industry-wide standard of conduct and to create ethical rules and
 procedures to educate the public concerning ticket-brokering services and
 to serve the primary goal of the NATB, promoting consumer protection. All
 members of the NATB are dedicated to the principle of assuring the public
 that dealings with NATB members are conducted with integrity, reliability
 and convenience. To this end, the NATB has created procedures that permit
 the public to report improper and unethical conduct by ticket brokers, and
 to disseminate consumer protection warnings and guidelines. Through
 self-governance, the NATB has provided many enhanced protections for
 ticket-buying consumers. The NATB has worked with law enforcement agencies
 across the country, state and federal legislators and the NFL and other
 professional sports leagues and teams, to accomplish these goals, and has
 been vital in the NFL's fight against counterfeit and stolen tickets. More
 information about the NATB is available at

SOURCE National Association of Ticket Brokers