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NCO Group Announces Third Quarter 2009 Results
HORSHAM, Pa., Nov. 16 /PRNewswire/ -- NCO Group, Inc. ("NCO" or the "Company"), a leading provider of business process outsourcing services, announced today that for the three months ended September 30, 2009, it reported revenues of $373.7 million, a net loss attributable to NCO of $24.6 million, and EBITDA of $34.0 million. The results for the third quarter of 2009 included a non-cash allowance for impairment of purchased accounts receivable of $13.8 million, $1.9 million of restructuring charges and other nonrecurring charges and net gains of $3.9 million from foreign exchange contracts. This compares to revenues of $381.1 million, a net loss attributable to NCO of $26.5 million, and EBITDA of $16.0 million for the three months ended September 30, 2008. The results for the third quarter of 2008 included a non-cash allowance for impairment of purchased accounts receivable of $32.4 million and $3.4 million of restructuring charges.
NCO is organized into three operating divisions: Accounts Receivable Management ("ARM"), Customer Relationship Management ("CRM") and Portfolio Management ("PM"). During the third quarter of 2009, both the ARM and CRM divisions operated below their respective revenue and profitability targets. The revenue and profitability shortfalls in ARM were primarily the result of lower than expected collections as a result of the ongoing difficult economic climate, as well as reductions in volumes and average balances from clients. The revenue and profitability shortfalls in CRM were primarily the result of lower than expected volumes from existing clients, due to the impact of the difficult economic climate on their businesses. During the quarter, PM operated below its revenue and profitability targets primarily the result of fewer than expected purchases during the first nine months of 2009 as well as lower than expected collections, which resulted in the impairment charge.
Commenting on the quarter Michael J. Barrist, Chairman and Chief Executive Officer, stated, "I am pleased that during the third quarter we were able to effectively manage our business against a backdrop of continued weakness in consumer activity. During the quarter we continued to focus on operating efficiencies in order to maintain margin while closely communicating with key clients about their outlook on volumes. We believe this process allows us to best position NCO to be the beneficiary of increased opportunities, whether driven by improvements in the economy or our clients moving existing volume to their key partners."
The Company also announced that it will host an investor conference call on Wednesday, November 18, 2009, at 11:00 a.m., ET, to address the items discussed above in more detail and to allow the investment community an opportunity to ask questions. Interested parties can access the conference call by dialing (866) 388-2676 (domestic callers) or (706) 679-3487 (international callers) and providing the pass code 40404551. A taped replay of the conference call will be made available for seven days and can be accessed by interested parties by dialing (800) 642-1687 (domestic callers) or (706) 645-9291 (international callers) and providing the pass code 40404551.
About NCO Group, Inc.
NCO Group, Inc. is a leading global provider of business process outsourcing services, primarily focused on accounts receivable management and customer relationship management. NCO provides services through over 100 offices throughout North America, Asia, Europe and Australia.
Certain statements in this press release, including, without limitation, statements as to fluctuations in quarterly operating results, statements as to the impact from economic conditions, statements as to future opportunities, statements as to acquisition integrations and operating efficiencies, statements about expected opportunities in our markets, statements as to trends, statements as to NCO's or management's beliefs, expectations or opinions, and all other statements in this press release, other than historical facts, are forward-looking statements, as such term is defined in the Securities Exchange Act of 1934, which are intended to be covered by the safe harbors created thereby. Forward-looking statements are subject to risks and uncertainties, are subject to change at any time and may be affected by various factors that may cause actual results to differ materially from the expected or planned results. In addition to the factors discussed above, certain other factors, including without limitation, risks related to the economy, the risk that NCO will not be able to implement its business strategy as and when planned, the risk that NCO will not be able to realize operating efficiencies in the integration of its acquisitions, risks related to NCO's significant level of debt, risks of future impairment charges to our goodwill, intangible assets and purchased accounts receivable, risks related to union organizing efforts at the Company's facilities, risks related to past and possible future terrorists attacks, the risk that NCO will not be able to improve margins, risks relating to growth and acquisitions, risks related to fluctuations in quarterly operating results, risks related to the timing of contracts, risks related to international operations and other risks detailed from time to time in NCO's filings with the Securities and Exchange Commission, including the Annual Report on Form 10-K for the year ended December 31, 2008, can cause actual results and developments to be materially different from those expressed or implied by such forward-looking statements. The Company disclaims any intent or obligation to publicly update or revise any forward-looking statements, regardless of whether new information becomes available, future developments occur or otherwise.
NCO GROUP, INC.
Unaudited Selected
Financial Data
(in thousands)
Condensed Statements of
Operations:
For the Three For the Nine
Months Ended Months Ended
September 30, September 30,
------------- -------------
2009(1) 2008(1) 2009(1) 2008(1)
------- ------- ------- --------
Revenues:
Services $373,948 $382,781 $1,111,830 $1,114,379
Portfolio(2) (278) (2,484) 42,227 33,730
Portfolio sales - 759 361 2,499
- --- --- -----
Total
revenues 373,670 381,056 1,154,418 1,150,608
Operating costs
and expenses:
Payroll and
related
expenses 188,631 218,313 592,318 638,626
Selling,
general
and admin.
expenses 156,167 147,046 436,001 423,483
Depreciation
and
amortization
expense 29,251 31,970 90,952 91,903
Restructuring
charges 1,466 3,382 3,246 10,250
----- ----- ----- ------
375,515 400,711 1,122,517 1,164,262
------- ------- --------- ---------
(Loss) income
from
operations (1,845) (19,655) 31,901 (13,654)
Other income
(expense):
Interest and
investment
income 461 256 1,397 1,075
Interest
expense (27,196) (24,982) (76,980) (70,392)
Other income
(expense)(3) 3,925 (1,891) 7,087 (2,052)
----- ------ ----- ------
(22,810) (26,617) (68,496) (71,369)
------- ------- ------- -------
Loss before
income
taxes (24,655) (46,272) (36,595) (85,023)
Income tax
expense
(benefit) 2,628 (14,171) (1,056) (26,174)
----- ------- ------ -------
Net loss (27,283) (32,101) (35,539) (58,849)
Less: Net loss
attributable to
noncontrolling
interests (2,679) (5,623) (3,610) (8,384)
------ ------ ------ ------
Net loss
attributable
to NCO
Group, Inc. $(24,604) $(26,478) $(31,929) $(50,465)
======== ======== ======== ========
Selected Cash Flow Information: For the Nine
Months Ended
September 30,
-------------
2009 2008
---- ----
Net cash provided by operating activities $93,937 $93,813
Purchases of accounts receivable 47,935 107,795
Purchases of property and equipment 26,279 31,539
Selected Balance Sheet Information: As of As of
September 30, December 31,
2009 2008
---- ----
Cash and cash equivalents $50,438 $29,880
Working capital 159,458 151,547
Long-term debt 993,648 1,079,076
NCO GROUP, INC.
Unaudited Selected Segment Financial Data
(in thousands)
For the Three Months Ended September 30, 2009(1)
------------------------------------------------
Intercompany
ARM CRM PM Eliminations Consolidated
--- --- -- ------------ ------------
Revenues(2) $306,918 $85,125 $2,310 $(20,683)(4)(5) $373,670
Operating
costs and
expenses:
Payroll and
related
expenses 134,730 60,149 776 (7,024)(5) 188,631
Selling,
general
and admin.
expenses 138,198 17,287 14,341 (13,659)(4) 156,167
Depreciation
and
amortization
expense 16,919 11,032 1,300 - 29,251
Restructuring
charges 1,134 197 135 - 1,466
----- --- --- --- -----
290,981 88,665 16,552 (20,683) 375,515
------- ------ ------ ------- -------
Income (loss)
from
operations $15,937 $(3,540) $(14,242) $- $(1,845)
======= ======= ======== === =======
For the Three Months Ended September 30, 2008(1)
------------------------------------------------
Intercompany
ARM CRM PM Eliminations Consolidated
--- --- -- ------------ ------------
Revenues(2) $315,012 $91,671 $(4,365) $(21,262)(4)(5) $381,056
Operating
costs and
expenses:
Payroll and
related
expenses 152,428 64,865 1,949 (929)(5) 218,313
Selling,
general
and admin.
expenses 130,461 15,795 21,123 (20,333)(4) 147,046
Depreciation
and
amortization
expense 20,560 10,052 1,358 - 31,970
Restructuring
charges 3,016 366 - - 3,382
----- --- --- --- -----
306,465 91,078 24,430 (21,262) 400,711
------- ------ ------ ------- -------
Income (loss)
from
operations $8,547 $593 $(28,795) $- $(19,655)
====== ==== ======== === ========
NCO GROUP, INC.
Unaudited EBITDA(6)
(in thousands)
For the Three Months Ended For the Nine Months Ended
September 30, September 30,
------------- -------------
2009 2008 2009 2008
---- ---- ---- ----
Net loss
attributable
to NCO
Group, Inc. $(24,604) $(26,478) $(31,929) $(50,465)
Income tax
expense
(benefit) 2,628 (14,171) (1,056) (26,174)
Interest
expense, net 26,735 24,726 75,583 69,317
Depreciation
and
amortization
expense 29,251 31,970 90,952 91,903
------ ------ ------ ------
EBITDA(6) $34,010(1,2,3) $16,047(1,2) $133,550(1,2,3) $84,581(1,2)
======= ======= ======== =======
(1) Includes restructuring and other nonrecurring charges of $1.9 million
and $3.7 million for the three and nine months ended September 30,
2009, respectively, and $3.4 million and $13.8 million for the three
and nine months ended September 30, 2008, respectively.
(2) Includes $13.8 million and $15.1 million of non-cash allowance for
impairments of purchased accounts receivable for the three and nine
months ended September 30, 2009, respectively, and $32.4 million and
$63.2 million for the three and nine months ended September 30, 2008,
respectively.
(3) Includes net gains from foreign exchange contracts of $3.9 million and
$6.7 million for the three and nine months ended September 30, 2009,
respectively.
(4) Represents the elimination of intercompany revenue for services
provided by ARM to PM.
(5) Represents the elimination of intercompany revenue for services
provided by CRM to ARM.
(6) Earnings before interest, taxes, depreciation and amortization,
referred to as EBITDA, is presented since certain investors use this
as a measurement of the Company's ability to service its debt. It is
not intended to report the Company's operating results or free cash
flow in conformity with accounting principles generally accepted in
the United States. EBITDA as presented herein is not necessarily
comparable to similarly titled measures of other companies.
SOURCE NCO Group, Inc.
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