HOUSTON, Aug. 7, 2015 /PRNewswire/ -- Netsync Network Solutions announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes Netsync Network Solutions for delivering outstanding customer service to customers in the U.S.
"As a Cisco Gold Partner, Netsync Network Solutions has a core value to consult with the customer and deliver the right solution each and every time," said Director of Business Development, Kurt Nordquist. "Netsync has consistently earned the Cisco Channel Customer Satisfaction Excellence recognition for many years here in the U.S. for our ability to bring together voice, video and data in a strategic and efficient way for our customers. Being able to routinely achieve Cisco Channel Customer Satisfaction Excellence shows that our customers know we're on the right track."
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and post-sales support capabilities - critical factors in choosing a trusted partner.
About Netsync Network Solutions
Netsync Network Solutions is a HUB-certified, minority-owned, value-added reseller (VAR), specializing in collaboration and unified communications, data center and cloud, network infrastructure, wireless and mobility, physical and network security, and end-user computing and VDI. Based in Houston, TX, with sales and engineering assets in Austin, Dallas, San Antonio, El Paso and South Texas, Netsync uses a true business consultative approach to determine clients' requirements and architects innovative and synergistic IT solutions to meet clients' needs. This approach has earned Netsync various customer service excellence awards and recognition as a progressive partner that introduces the newest, best-of-breed products and solutions to clients. Holding the most prestigious industry certifications, our highly skilled and seasoned engineering team is available 24 hours a day, 7 days a week.
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SOURCE Netsync Network Solutions