New Appointment Reminder App Reduces Missed Appointments, Enhances Customer Communication
LAWRENCEVILLE, N.J., Nov. 13, 2012 /PRNewswire-iReach/ -- The recently-launched app from Talksoft Corporation, one of the leading names in the appointment reminder industry, now offers appointment-based businesses a newer, better way to communicate with customers that, among other features, can help reduce the number of missed appointments. Aptly named Talksoft Connect, the app provides customers advanced preference settings, on-screen directions, and appointment detail information. Talksoft developed the technology in part by feedback from voice reminder recipients.
"One of the most desirable features of Talksoft Connect for Talksoft clients and their customers is that it enables customers to view appointments from multiple service providers in one place," says Steve David, Chief Technology Officer at Talksoft. "They can then confirm appointments, set contact preferences, get pre-visit instructions and turn-by-turn directions to the office. For Talksoft clients, this is a good way to further reduce 'no show' rates, create more time/cost efficiency, and increase staff productivity while communicating with customers in the way that they prefer. We've found that the use of reminders other than voice can more than double the response rate."
The app is a valuable addition to the company's suite of reminder services, which, David says, proved extremely useful in the wake of Hurricane Sandy. "Our clients in New Jersey, Pennsylvania, and New York City could reach out to their affected customers in a matter of minutes," he says, "to alert them that their offices would be closed due to power outages. With winter approaching and snowstorms on the horizon, now is a great time to subscribe to our message reminder services."
According to David, the patent-pending technology for the app is trailblazing for the appointment reminder industry. Talksoft Connect is exclusive in the way it certifies the identity of the user and locates appointments with participating service providers.
Talksoft's suite of services are cost/time efficient and suitable for any business of any size, from a small, part-time office to larger institutions. For additional information, call 866-966-4700 or visit www.talksoftonline.com.
About Talksoft Corporation
Talksoft Corporation is an applications service provider (ASP) of appointment and payment reminder and notification services. Founded in 1997, the company's proprietary technology methods and web-based platform enable businesses of any size in any industry to communicate with customers more effectively and affordably by phone, email, text messaging or mobile app. Its fast-growing, popular RemindMe service has been proven to increase the number of fulfilled appointments, eliminate drain on staff resources, and improve customer relationships. With low startup costs, no commitment to long-term subscription contracts, no hidden charges, and no computer hardware to purchase, subscribers pay only a usage-based fee. For additional information, call 866-966-4700 or visit www.talksoftonline.com.
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SOURCE Talksoft Corporation