New Operations Lead to Ensure Seamless Delivery Of Disability Management Solutions
Intracorp Appoints M.C. Gutsche Vice President
Of Disability Management Operations
PHILADELPHIA, Nov. 28 /PRNewswire/ -- To better meet customers' need to partner with a company that can provide seamlessly integrated disability management solutions, Intracorp has appointed M.C. Gutsche vice president of Disability Management Operations. Gutsche will lead national operations, including more than 1100 field and telephonic case managers, as well as 260 fee management representatives. Central to her role will be ensuring the delivery of an integrated case management model, which leverages the company's 30 years of case management experience, its clinical staff and industry-leading decision-support tools. Embedded in the model are best practice-based guidelines -- derived from Intracorp's vast experience and data -- which help to identify the most appropriate level of case management intensity for a particular situation. Gutsche will ensure that as the model is implemented across Intracorp's national employer, carrier and third-party-administrator customer base, it remains client-focused and adaptable to individual customer needs. "M.C. is a savvy business manager with a keen understanding of our industry and our customers," says Kenneth Ross, senior vice president of Disability Management. "She brings to this role the innovation and leadership skills exhibited in her previous role heading up fee management operations for Intracorp." In addition to ensuring that the company's fee management strategic direction was implemented at the customer level, Gutsche instituted a program that improved the quality of the product and its delivery nationwide. Her innovations included the creation and execution of a quality assurance plan, which deployed seasoned fee management representatives to monitor the jurisdictional landscape for their respective geographic areas. Furthermore, she implemented a customer communication plan to provide updates on jurisdictional changes, success stories and relevant product information. This year Gutsche pioneered the use of optical character recognition (OCR) scanning for bill review and successfully launched a pilot in Atlanta that paves the way for improving the process on a companywide scale. Over the past 10 years, Gutsche has developed an in-depth understanding of Intracorp and its customer base through a series of increasingly responsible positions, including operations lead for Northern California and later, the Pacific-Rim states. Prior to Intracorp, Gutsche managed workers' compensation, contracts and administration for Impell, a global engineering company. Gutsche holds a bachelor's degree in special education/elementary education from Marywood University, in Scranton, Pa. Philadelphia-based Intracorp, www.intracorp.com, provides health care and disability management solutions that prevent injuries and illnesses; ensure appropriate, high-quality health care; and reduce unnecessary medical and lost-time costs. Intracorp's services include demand and disease management, utilization management, case management, return-to-work programs, ergonomic consulting, provider fee management, provider network access and information management services. The company employs a diverse team of more than 3,400 people and operates one of the nation's largest private-sector networks of medical directors, physician specialists and nurses for review services. Intracorp had 1999 revenue of $345 million.RELATED LINKS
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