New Operations Lead to Ensure Seamless Delivery Of Disability Management Solutions

    PHILADELPHIA, Nov. 28 /PRNewswire/ -- To better meet customers' need to
 partner with a company that can provide seamlessly integrated disability
 management solutions, Intracorp has appointed M.C. Gutsche vice president of
 Disability Management Operations.
     Gutsche will lead national operations, including more than 1100 field and
 telephonic case managers, as well as 260 fee management representatives.
 Central to her role will be ensuring the delivery of an integrated case
 management model, which leverages the company's 30 years of case management
 experience, its clinical staff and industry-leading decision-support tools.
 Embedded in the model are best practice-based guidelines -- derived from
 Intracorp's vast experience and data -- which help to identify the most
 appropriate level of case management intensity for a particular situation.
 Gutsche will ensure that as the model is implemented across Intracorp's
 national employer, carrier and third-party-administrator customer base, it
 remains client-focused and adaptable to individual customer needs.
     "M.C. is a savvy business manager with a keen understanding of our
 industry and our customers," says Kenneth Ross, senior vice president of
 Disability Management. "She brings to this role the innovation and leadership
 skills exhibited in her previous role heading up fee management operations for
 Intracorp."
     In addition to ensuring that the company's fee management strategic
 direction was implemented at the customer level, Gutsche instituted a program
 that improved the quality of the product and its delivery nationwide.  Her
 innovations included the creation and execution of a quality assurance plan,
 which deployed seasoned fee management representatives to monitor the
 jurisdictional landscape for their respective geographic areas.  Furthermore,
 she implemented a customer communication plan to provide updates on
 jurisdictional changes, success stories and relevant product information. This
 year Gutsche pioneered the use of optical character recognition (OCR) scanning
 for bill review and successfully launched a pilot in Atlanta that paves the
 way for improving the process on a companywide scale.
     Over the past 10 years, Gutsche has developed an in-depth understanding of
 Intracorp and its customer base through a series of increasingly responsible
 positions, including operations lead for Northern California and later, the
 Pacific-Rim states. Prior to Intracorp, Gutsche managed workers' compensation,
 contracts and administration for Impell, a global engineering company.
 Gutsche holds a bachelor's degree in special education/elementary education
 from Marywood University, in Scranton, Pa.
 
     Philadelphia-based Intracorp, www.intracorp.com, provides health care and
 disability management solutions that prevent injuries and illnesses; ensure
 appropriate, high-quality health care; and reduce unnecessary medical and
 lost-time costs.  Intracorp's services include demand and disease management,
 utilization management, case management, return-to-work programs, ergonomic
 consulting, provider fee management, provider network access and information
 management services.  The company employs a diverse team of more than 3,400
 people and operates one of the nation's largest private-sector networks of
 medical directors, physician specialists and nurses for review services.
 Intracorp had 1999 revenue of $345 million.
 
 

SOURCE  Intracorp