As many as half the participating companies in the study use vendors to provide some of the 32 benchmarked library services, but vendors, when used, nearly always play a supporting role to library staff, according to "Library Services Benchmarks 2016: Corporate Library Services in the Pharmaceutical Industry." Only one service - Handling Copyright Permissions - was fully outsourced by more than 6% of participants.
Some of the issues addressed in this research include:
- Use of vendors in services delivery
- Financial resources
- Cost recovery practices
- Distribution of FTE hours by service category
- Penetration of potential user base
- Library innovation & service strategies
The full 45-page report provides library leaders with critical benchmarks that will allow them to compare their operations with those of leading organizations.
Review a complimentary summary of the study at http://www.best-in-class.com/rr1436.htm.
Sixteen pharmaceutical companies participated in this benchmarking study.
For related research, visit our Best Practices, LLC Web site at www.best-in-class.com/.
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Best Practices, LLC is a leading benchmarking, consulting and advisory services firm serving biopharmaceutical and medical device companies worldwide. Best Practices, LLC's clients include all the top 10 and 48 of the top 50 global healthcare companies. The firm conducts primary research and consulting using its comprehensive proprietary benchmarking tools and analysis.
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/new-study-presents-2016-service-and-cost-benchmarks-for-corporate-libraries-and-information-centers-300306386.html
SOURCE Best Practices, LLC