NYCM Insurance Ranked Highest by J.D. Power in Customer Satisfaction
EDMESTON, N.Y., July 17, 2013 /PRNewswire/ -- J.D. Power ranked NYCM Insurance "Highest in Customer Satisfaction among Auto Insurers in New York" in its 2013 U.S. Auto Insurance Study. The study measured customer satisfaction across five factors: interaction, price, policy offerings, billing and payment, and claims.
"We are truly honored to be recognized by J.D. Power for customer satisfaction excellence," said Jeremy Robinson, senior vice president of marketing for NYCM Insurance. "Every caller to NYCM speaks to a New York-based representative who understands the unique needs of NY state policyholders, and I believe that's what sets us apart from other companies. Our employees are very deserving of this recognition."
On the 1,000-point scale measuring customer satisfaction, NYCM scored 814. The average score for New York insurers was 776. J.D. Power reported that customer rankings of auto insurers nationwide were at the second-highest level since the study launched in 2000.
For the first time, J.D. Power broke out the top-scoring insurers over 11 regions, four more than the traditional seven. Last year, New York and New England were combined into one region. Notably, the most satisfactory insurer in seven of the 11 regions have their US headquarters in the region itself.
Highlights of the J.D. Power 2013 U.S. Auto Insurance Study are available at www.jdpower.com under "insurance ratings."
About J.D. Power
J.D. Power is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. Headquartered in Westlake Village, Calif., J.D. Power has offices in North/South America, Europe and Asia Pacific. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power is a business unit of McGraw Hill Financial.
About McGraw Hill Financial
McGraw Hill Financial, a financial intelligence company, is a leader in credit ratings, benchmarks and analytics for the global capital and commodity markets. Iconic brands include: Standard & Poor's Ratings Services, S&P Capital IQ, S&P Dow Jones Indices, Platts, CRISIL, J.D. Power, McGraw-Hill Construction and Aviation Week. The Company has approximately 17,000 employees in 27 countries. Additional information is available at http://www.mhfi.com.
About NYCM Insurance
NYCM Insurance, headquartered in Edmeston, N.Y., is a property and casualty insurance carrier that has been providing coverage to residents and businesses in New York since 1899. The company offers automobile, homeowner, mobile home, umbrella and commercial policies and is rated A+ by A.M. Best Company. For more information, call 1-800-234-6926 or visit www.nycm.com.
SOURCE NYCM Insurance