Oakwood Worldwide® Expands Operations At Sales & Service Center
Customer Service and Operational Efficiency are Key to Company's Global Growth Strategy
LOS ANGELES, April 24, 2013 /PRNewswire/ -- Oakwood Worldwide, the global leader in corporate housing and serviced apartments, has expanded its Worldwide Sales & Service Center, located in Phoenix, Ariz., to accommodate a 50 percent increase in staff with the goal of providing greater operational efficiency as part of the company's continued focus on global growth.
The centralized facility, one of three Oakwood Worldwide has throughout the world, provides customers of both Oakwood® and ExecuStay® brands with more efficient processing as well as a 24-hour customer care center, which is a new feature for ExecuStay customers. The company's similar centers operate out of London and Singapore.
The staff of the WSSC has increased rapidly through a combination of centralized services, new initiatives and the recent acquisition of the ExecuStay brand. Oakwood Worldwide has signed a lease for additional office space within their current facility as the company is seeing continued growth in 2013. Phoenix, which is home to customer care centers for more than 200 companies, offers a rich talent base for Oakwood Worldwide.
The WSSC is core to Oakwood Worldwide's service delivery model, providing 24/7/365 sales and customer service, as well as, international reservations, hotel reservations and centralized accounts receivable and payable teams. With the addition of ExecuStay operations, the WSSC will employ more than 230 residents in the Phoenix area.
"The WSSC in Phoenix is Oakwood's Center of Excellence where we develop innovative technologies to streamline our processes and provide the best possible customer service experience," said Scott McDonald, vice president, Call Center Operations at Oakwood Worldwide. "We are always looking for ways we can improve, and through the integration of ExecuStay operations, our award-winning customer service will be even better."
Phoenix was named one of the "Best Places for Business and Careers" by Forbes magazine in 2012. Forbes also recently named Phoenix a "Top 10 Potential Boom City" and a "Top 15 City for Working Moms." According to a 2012 Metro Monitor report from the Brookings Institute, Phoenix has the third strongest economy in the nation compared to 100 of the largest metro areas in the country.
The Oakwood Worldwide Sales & Service Center is located at 9630 N. 25th Avenue, Suite 300
Phoenix, AZ 85021. Those interested in career opportunities should visit www.oakwoodcareers.com.
Oakwood Worldwide®, based in Los Angeles, Calif., is the leading provider of corporate housing and serviced apartment solutions through its two well-known brands, Oakwood® and ExecuStay®. Both brands provide move-in-ready furnished housing designed to meet the needs of business travelers on long- and short-term assignments. Oakwood® has access to the largest selection of housing options and a presence in all 50 United States and more than 55 countries. ExecuStay is the preferred corporate housing partner of Marriott® International and is the only corporate housing brand where guests can earn Marriott Rewards® points for stays at any ExecuStay location in the U.S.
SOURCE Oakwood Worldwide
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