BASKING RIDGE, N.J., June 28 /PRNewswire-FirstCall/ -- An increasing
number of vacationing workers include laptop computers, cell phones and PDAs
with their beach towels, sunscreen and paperbacks in order to stay in touch
with office business. According to survey results released today by Avaya
Inc., a leading global provider of communications networks and services for
businesses, voice over IP (VoIP) and other new technologies have given
business communications its highest profile in years, but employers and users
are struggling with a host of communications-related issues. Key findings
* 85 percent of respondents remain accessible to co-workers during
nights, weekends and vacations
* 76 percent regularly retrieve messages during time off
* 54 percent said they sometimes feel "overwhelmed by pervasive
communications," and 93 percent of these people reported a "negative
effect on quality of life"
Nearly 300 information-technology professionals representing a variety of
industries responded to the survey in March. The results indicate that voice
over IP, wireless technologies and other sophisticated business communications
applications are posing challenges to enterprises deploying them, and
intruding on the personal lives of these professionals.
About 61 percent of respondents reported they work more hours in a typical
week due to communications capabilities that allow working away from the
office. A quarter of all respondents said they work two to five hours more,
while 17 percent said the addition exceeds five hours.
To help enterprises manage and deploy communications technologies in a
fashion that optimizes functionality, productivity and management of
communications for users, Avaya has launched a formal Business Communications
"Many enterprises, large to small, private to public, are finding that
even if they have the best and newest communications technologies, they need
help in making it all work well, without overwhelming them," said Peter
Licata, vice president of Consulting and Integration Services for Avaya. "And
while the IT professionals we surveyed may be more exposed to some of these
issues than the general workforce, their responses don't differ greatly from
what we see on a daily basis."
The survey results indicate that enterprises need help in reaching that
ideal. Despite the respondents' intimate familiarity with their local IT
processes, 57 percent said their employers do not give clear direction and
assistance to employees in one or more of the following: setting up a robust
home office; traveling as a fully equipped road warrior; implementing a
wireless local-area-network card; or implementing a PDA device.
"Devices, systems and protocols from a range of sources are multiplying,
converging and overlapping, creating confusion for users and employers alike,"
said Licata. "What will differentiate enterprises going forward is whether
they incorporate these developments in a manner that simplifies and improves
the efficiency of their communications, rather than just adding more
complexity. Ultimately, these improvements should also help workers manage
personal time more effectively and enjoyably, too."
In fact, 61 percent in the survey said that on at least one occasion
they'd had an important communication delayed because they or the other person
didn't know the best medium to use at the time, creating response gaps and
"It's clear from our research that enterprises stand to benefit like never
before from communications, but they can use some help in doing so," said
Licata. "For instance, we find enterprises using architectures and processes
that can be made more efficient. We can help these firms by designing
solutions that streamline processes, improve quality and cost less to run.
It's all about optimizing performance and creating a seamless, consistent
Business Communications Consulting professionals, drawing on a wide-
ranging variety of areas of expertise, meet with senior IT personnel. Together
they examine the enterprise's business goals, network architecture, and
workforce profiles, to find areas for improvement, and develop plans to
Enterprises are seeking help across a variety of areas, including customer
interactions; securing communications networks for regulatory compliance;
developing disaster-recovery and business continuity plans; integrating multi-
vendor platforms and applications; accelerating return on communications
investments; and better understanding how they can use communications
technology to cut costs, increase revenues, and build customer loyalty.
"Whether it's secure communications, customer interactions, or technology-
migration strategies, Avaya understands communications better than anyone, and
we're in a unique position to help enterprises move from where they are today
to where they need to be," Licata said.
Avaya Inc. designs, builds and manages communications networks for more
than 1 million businesses worldwide, including over 90 percent of the FORTUNE
500(R). Focused on businesses large to small, Avaya is a world leader in
secure and reliable Internet Protocol (IP) telephony systems and
communications software applications and services.
Driving the convergence of voice and data communications with business
applications -- and distinguished by comprehensive worldwide services -- Avaya
helps customers leverage existing and new networks to achieve superior
business results. For more information visit the Avaya website:
SOURCE Avaya Inc.