OnForce Mobile Apps Give IT Field Service an Efficiency Boost Faster time to work completion and reduced administrative hassles - increasing productivity and responsiveness for IT service companies
BOSTON, April 23, 2013 /PRNewswire/ -- OnForce, the leading source for on-site tech talent, continues to drive mobile innovations to IT service businesses to support significantly faster response times for service technicians as they complete service work in the field. In OnForce's latest iPhone app release, innovations include:
- Paperless work signoff process with e-signature capture – offers an eco-friendly and time-saving solution that eliminates the need for printing the OnForce work signoff document, enabling service techs to accept new jobs on the go and get customer signatures, all from their mobile device.
- Instant upload of documents – allows techs to submit their signed document right from the field. Service buyers receive the OnForce work signoff document before a service tech has even left the job site.
- Offline capability – enables access to essential business information and supports e-signature document submission even when network connectivity is unavailable or unreliable.
"Real-time access to critical business information is what makes the competitive difference in IT field service," said Peter Cannone, CEO of OnForce. "This is why we've put a lot of effort into creating leading-edge mobile solutions that the thousands of techs on our platform can take advantage of to get work done faster and better, without wasting time managing documents or looking for information."
More than six million actions have occurred through OnForce's mobile apps in the last 18 months, benefiting a vast network of service technicians and, in turn, service companies with OnForce. The OnForce product management team continues to introduce new feature enhancements that provide ultimate efficiency in field service delivery. Tapping into the iPhone's native capabilities – features such as GPS, camera, notification center, and offline storage – allow OnForce to support the evolving demands of field service organizations by pushing mobile devices to their maximum potential. Recent feature additions include push notifications and photo upload.
Feedback from techs and customers regarding the latest mobile innovations is extremely positive:
"The e-signature feature is great. It eliminates the need for me to have to scan and email signed paperwork. I can now instantly attach important information to an assignment and close out the work in seconds – saving me a lot of time and effort." – Ryan Hake, PC Rx
"I love this app! It's liberating to be able to access vital information that I need – even if I hit a no connectivity zone. I can also receive and respond to new service work requests from anywhere several seconds faster than I can with my home or office computers." – Owner, John Duane Daniell Consulting
"The new features are so easy to use. When a customer noticed that I could send him my completed paperwork before I left the job site he was very impressed." – Mike Handley, Hand-Tech Solutions
OnForce is the #1 source for on-site tech talent in the cloud. By partnering with OnForce, service buyers can connect with thousands of highly skilled service professionals to fulfill on-site work throughout the US and Canada. With more than two million service events completed, OnForce is a proven and trusted solution. Service buyers can gain extensive geographic coverage, lower service costs, extend skill-sets, and generate new streams of revenue on demand. The company supports more than 20 IT and CE categories, such as computers, printers, networking, VoIP, Point of Sale, and more. OnForce is the partner in service. For additional information, please visit www.onforce.com.