Oracle Announces The Same Enterprise Class Support For Linux As For Its Database

Dell, Intel, HP, IBM, Accenture, AMD, BP, EMC, BMC, and NetApp Join

Unbreakable Linux Program

Oct 25, 2006, 01:00 ET from Oracle Corporation

    ORACLE OPENWORLD, SAN FRANCISCO, Oct. 25 /PRNewswire-FirstCall/ --
 Today Oracle announced that it would provide the same enterprise class
 support for Linux as it provides for its database, middleware and
 applications products. Oracle starts with Red Hat Linux, removes Red Hat
 trademarks, and then adds Linux bug fixes.
     (Logo: )
     Currently, Red Hat only provides bug fixes for the latest version of
 its software. This often requires customers to upgrade to a new version of
 Linux software to get a bug fixed. Oracle's new Unbreakable Linux program
 will provide bug fixes to future, current, and back releases of Linux. In
 other words, Oracle will provide the same level of enterprise support for
 Linux as is available for other operating systems.
     Oracle is offering its Unbreakable Linux program for substantially less
 than Red Hat currently charges for its best support. "We believe that
 better support and lower support prices will speed the adoption of Linux,
 and we are working closely with our partners to make that happen," said
 Oracle CEO Larry Ellison. "Intel is a development partner. Dell and HP are
 resellers and support partners. Many others are signed up to help us move
 Linux up to mission critical status in the data center."
     "Oracle's Unbreakable Linux program is available to all Linux users for
 as low as $99 per system per year," said Oracle President Charles Phillips.
 "You do not have to be a user of Oracle software to qualify. This is all
 about broadening the success of Linux. To get Oracle support for Red Hat
 Linux all you have to do is point your Red Hat server to the Oracle
 network. The switch takes less than a minute."
     "We think it's important not to fragment the market," said Oracle's
 Chief Corporate Architect Edward Screven. "We will maintain compatibility
 with Red Hat Linux. Every time Red Hat distributes a new version we will
 resynchronize with their code. All we add are bug fixes, which are
 immediately available to Red Hat and the rest of the community. We have
 years of Linux engineering experience. Several Oracle employees are Linux
 mainline maintainers."
     "As a customer with first hand experience of Oracle's outstanding
 support organization, Dell will use Oracle to support Linux operating
 systems internally," said Michael Dell, Chairman of the Board, Dell.
 "Oracle's new Linux support program will help us drive standards deeper
 into the enterprise. Today we're announcing that Dell customers can choose
 Oracle's Unbreakable Linux program to support Linux environments running on
 Dell PowerEdge servers."
     "Having worked with Oracle for many years in the enterprise computing
 space, we believe that the Oracle Unbreakable Linux program will bring
 tremendous value to our mutual Linux customers," said Paul Otellini,
 President and CEO, Intel Corporation. "Our work with Oracle on this program
 will be an important extension to our longstanding enterprise computing
     "HP and Oracle's collaboration and testing of Linux with integrated
 stacks of hardware, software, storage, and networking has helped create
 numerous best practices across the industry. HP welcomes the addition of
 Oracle's Unbreakable Linux program to the portfolio," said Mark Hurd,
 Chairman and Chief Executive Officer, HP.
     "Oracle's support for Red Hat Linux will encourage broader adoption of
 Linux in the enterprise," said Bill Zeitler, Senior Vice President & Group
 Executive, IBM Systems and Technology Group. "IBM shares Oracle's goal of
 making Linux a reliable, highly standard, cost effective platform for
 mission critical applications backed by world class support."
     "Linux is important to us, and to our customers," said Don Rippert,
 Chief Technology Officer, Accenture. "We applaud Oracle's efforts to bring
 enterprise-quality support to Linux with the Oracle Unbreakable Linux
 program announcement. Together with Oracle, we at Accenture look forward to
 making the Linux experience even better for our customers."
     "Oracle's Unbreakable Linux program will greatly expand the servicing
 options available to our AMD Linux customers," said Hector Ruiz, Chairman
 and Chief Executive Officer of Advanced Micro Devices. "We are excited by
 the program's potential to further enhance the success of AMD Linux servers
 in the enterprise."
     Bearing Point
     "It is critical that our customers have true enterprise-quality support
 for their Linux deployments. Oracle's Unbreakable Linux program support
 delivers the level of confidence our customers need to run Linux in their
 data centers," said Harry You, CEO, Bearing Point.
     "The combined power of EMC and Oracle solutions bring superior
 reliability, scalability, high availability, and now, enhanced enterprise
 supportability to Linux users. We are confident that joint Linux solutions
 from EMC and Oracle will deliver enterprise scale and quality while
 lowering the cost of infrastructure for our customers," said Joe Tucci,
 Chairman, CEO, President, EMC.
     "As Oracle's only systems management ISV at the highest level in
 Oracle's Partner Program, BMC Software is excited to see Oracle's deepening
 commitment to Linux," said Bob Beauchamp, BMC Software President and CEO.
 "Business Service Management from BMC Software with the Oracle Unbreakable
 Linux program meets customer demand for lower cost and higher quality
 support for their infrastructure."
     "The world's largest enterprises must have the flexibility to quickly
 and continually adapt to today's rapidly changing business requirements,
 without incurring risk," said Dan Warmenhoven, CEO of Network Appliance.
 "The Oracle Unbreakable Linux program is designed to drive the key benefits
 of Linux -- including flexibility, reliability, and simplicity -- directly
 into the data center. The longstanding relationship between NetApp and
 Oracle has enabled us to continuously deliver superior enterprise solutions
 to enable business agility and improve reliability -- all tenets of the
 NetApp brand."
     Oracle Support
     Oracle's breadth and depth of technical expertise, advanced support
 technologies, and global reach includes 7,000 support staff in 17 global
 support centers, providing help to our customers in 27 languages, in any
 time zone. Oracle has recently been awarded the J.D. Power and Associates
 Global Technology Service and Support Certification for "an outstanding
 customer service experience."
     "With the scale of our support organization we can provide much better
 Linux support at a much lower price," said Executive Vice President of
 Oracle Customer Services Juergen Rottler. "We have the expertise and
 infrastructure to improve substantially the quality of support for
 enterprise Linux customers."
     Enterprise Linux binaries will be available for free from Oracle.
 Enterprise Linux Network Support will be offered for $99.00 per system /
 per year. Enterprise Linux Basic support, which offers Network access plus
 24x7 global coverage will be offered for $399 for a 2 CPU system per year
 and $999 for a system with unlimited CPU's. Enterprise Linux Premier
 Support, which offers Basic support plus back port of fixes to earlier
 releases as well as Oracle Lifetime Support will be offered for $1,199 for
 a 2 CPU system per year and $1,999 for a system with unlimited CPU's.
     Oracle and Linux
     Oracle has been a long-standing, key contributor to the Linux
 community. Oracle produced its first commercial Linux database in 1998.
 Since that time Oracle has worked steadily to improve the experience of all
 Linux users. Oracle's Linux Engineering team is a trusted part of the Linux
 community, and has made major code contributions such as Oracle Cluster
 File System that is now part of Linux kernel 2.6.16. Oracle has been and
 will continue contributing Linux related innovations, modifications,
 documentation and fixes directly to the Linux community on a timely basis.
     About Oracle
     Oracle (Nasdaq:   ORCL) is the world's largest enterprise software
 company. For more information about Oracle, visit our Web site at .
     Oracle, JD Edwards, PeopleSoft, and Siebel are registered trademarks of
 Oracle Corporation and/or its affiliates. Other names may be trademarks of
 their respective owners.
     This announcement is provided to you solely for information purposes,
 is not a commitment to deliver any material, code, or functionality, and
 should not be relied upon in making purchasing decisions. Many factors can
 materially affect Oracle's product development plans and the nature and
 timing of future product releases. The development, release, and timing of
 any features or functionality described remains at the sole discretion of
 Oracle. This information may not be incorporated into any contractual
 agreement with Oracle or its subsidiaries or affiliates. Oracle
 specifically disclaims any liability with respect to this information.
                          Oracle Unbreakable Linux FAQ
     What is Oracle announcing?
     Oracle is announcing Unbreakable Linux, a support program that provides
 enterprises with world-class, award winning, global support for Linux.
     Recognizing the demand for true enterprise-quality Linux support and
 seeing an opportunity to significantly reduce IT infrastructure costs,
 Oracle is now offering Linux operating system support. Oracle is committed
 to delivering high quality, comprehensive, and integrated support solutions
 to help ensure enterprise success with the Linux operating system.
     What is Oracle delivering with Unbreakable Linux?
     Driven by enterprise customer requirements, Oracle will provide the
 following for Linux server deployments:
     -- Patches, fixes, updates, and back ports for Red Hat Enterprise Linux
 3 (RHEL3) and Red Hat Enterprise Linux 4 (RHEL4) releases, delivered via a
 subscriber network, the Unbreakable Linux Network (ULN).
     -- Three levels of Linux support to choose from
     -- Network -- software, including updates;
     -- Basic -- 24x7 global support;
     -- Premier -- 24x7 global support with back ports and Oracle Lifetime
     -- Support for customers, existing or prospective, regardless of
 whether or not they are using Oracle products.
     How can Oracle provide enterprise-quality support for Linux while
 lowering cost?
     For decades, Oracle has been supporting customers' enterprise-class
 software deployments for the most mission critical data centers in the
 world. As the industry's leading enterprise support provider, Oracle
     -- 7000+ support professionals with 24x7 global coverage;
     -- Support in 27 local languages;
     -- 400,000 knowledge solutions;
     -- Dedicated Linux engineering team;
     -- Comprehensive testing and optimization of Linux with third-party
 hardware, storage, networking, and drivers;
     -- Support for the entire software stack running on Linux including
 enterprise applications, middleware, database and the operating system;
     -- Services and expertise for installation, configuration and full
 Linux stack deployment.
     Oracle's support of Linux offers confidence to customers to move to a
 commodity platform and lower their cost.
     Why is Oracle offering Linux support?
     Oracle has a long-standing history of offering standards-based
 computing choice while lowering the cost of infrastructure for customers.
 We believe that true enterprise quality support for Linux is something that
 our customers want. Oracle is deeply committed to accelerating the growth
 of the Linux platform as a viable low cost alternative for enterprises.
 Delivering high quality Linux support and advancing Linux technology is
 critical to the success of the Linux platform.
     How does Oracle work with the Linux community?
     Oracle is committed to developing, supporting, and promoting Linux.
 Oracle has been a key contributor to the Linux community for many years,
 including major code contributions such as Oracle Cluster File System that
 is now part of Linux kernel 2.6.16. Oracle's Linux Engineering team is a
 trusted part of the Linux community and several Oracle employees are Linux
 mainline maintainers. Oracle will continue contributing Linux-related
 innovations, modifications, documentation and fixes directly to the Linux
 community on a timely basis. We will strive to set the standard for
 collaborating with the Linux community.
     Oracle puts tremendous effort into testing Linux to run well in the
 enterprise. Oracle's Linux test lab uses many test kits that are based on
 real customer workloads to test and stress Linux for performance,
 reliability, scalability and high availability. The results of these
 testing efforts make their way into the Linux kernel as bug fixes and new
 enhancements, thereby making Linux better for our customers.
     How much do I pay for Linux support from Oracle?
     Oracle's pricing for Linux support is simple.
                   Annual price per    Annual price per
                   system with up to   system with unlimited
                   2 physical CPUs     physical CPUs
       and Source         Free        Free           Free installable Linux
                                                     binaries and source
                                                     will be available
       Enterprise Linux
       Network Support    $99         $99            Access to software and
                                                     updates through the
                                                     Unbreakable Linux
       Enterprise Linux
       Basic Support      $399        $999           Network access plus
                                                     24x7 support with
                                                     global coverage
       Enterprise Linux
       Premier Support    $1,199      $1,999         Network access, 24x7
                                                     support with global
                                                     coverage, plus back
                                                     port of fixes to
                                                     earlier releases as
                                                     well as Oracle Lifetime
     Please see the pricing guide for further details.
     Do customers need to be concerned about IP ownership issues?
     Oracle is committed to the success of the Linux platform and will stand
 behind our support offering by providing indemnification against
 intellectual property claims raised against our customers.
     Which hardware platforms does Oracle support?
     Oracle supports x86 and x86-64 architecture based hardware running on
 Linux. All hardware platforms that are certified by Red Hat for RHEL3 and
 RHEL4 for x86 and x86-64 architectures are supported by Oracle.
     What happens to third party application certification if I start using
 Oracle's Linux Support?
     You can continue to use any ISV application that has been certified for
 use with RHEL3 and RHEL4. Oracle will offer support for the operating
 system running underneath applications that have been certified with these
 versions of Red Hat Enterprise Linux.
     What is the transition plan for current Oracle customers using Oracle's
 original Unbreakable Linux support?
     For all Oracle customers, Oracle is offering a free trial period for
 Linux support starting from October 25, 2006 and ending on Jan. 31, 2007.
 Any Oracle customer with any current support contract can receive free
 Enterprise Linux Premier support from Oracle until Jan 31st, 2007. In order
 to continue receiving Linux support from Oracle beyond Jan 31, 2007, the
 customer will need to sign up with Oracle to receive support.
     What is the transition path for existing Red Hat and Novell Linux
     Transition is very easy. Existing Red Hat and Novell Linux customers
 that move to the Unbreakable Linux support program may receive credit for
 the remainder of their existing support contract. For example, if a Red Hat
 customer has a support contract expiring on July 1, 2008 and the customer
 purchases a three year Enterprise Linux Premier Support contract on March
 1, 2007 as a replacement, then the customer will be entitled to support
 under their Oracle contract from March 1, 2007 through July 1, 2011, three
 years after the customer's Red Hat contract expires. Please see Linux
 support policies for important information regarding this offer.
     From a technical perspective, for systems where RHEL3 or RHEL4 are
 installed, customers need to only download the "up2date" program from
 Oracle, and run that program on each system. No reinstall is necessary.
 From that point on, the customer will receive bug fixes and new versions
 through Oracle's Unbreakable Linux Network. For systems where other
 distributions or other Red Hat versions are installed, Oracle will provide
 a migration guide, and Oracle Consulting Services offers an Unbreakable
 Linux Migration Strategy Service.
     Is Oracle offering any promotional discounts?
     Yes. Oracle is offering a 50% discount for Enterprise Linux Basic and
 Premier Support until January 31, 2007. During that time customers may
 purchase Basic Support for $299 (two physical CPUs) and $499 (unlimited
 physical CPUs) per system annually, and Premier Support for $399 (two
 physical CPUs) and $999 (unlimited physical CPUs).
     Will Oracle continue to support other operating systems?
     Yes. Oracle has a thirty-year history of supporting Oracle products on
 numerous popular operating systems. Unbreakable Linux does nothing to
 decrease our commitment to other operating systems such as Windows, other
 distributions of Linux, or Unix environments.
     Will Oracle continue to support customers that are using Oracle
 products on Red Hat RHEL, Novell SLES, and Asianux?
     Yes. Oracle is fully committed to all of its customers that have
 deployed or will deploy Oracle products on other Linux distributions that
 are currently supported, including Red Hat, Novell and Asianux. We will
 continue to certify and offer support for Oracle products running on these
 Linux distributions. For operating system issues, users will need to work
 with their vendor.
     How do I get more information and sign up for Linux support from
     To get more information, visit
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