ORACLE OPENWORLD, SAN FRANCISCO, Oct. 25 /PRNewswire-FirstCall/ -- Today Oracle announced that it would provide the same enterprise class support for Linux as it provides for its database, middleware and applications products. Oracle starts with Red Hat Linux, removes Red Hat trademarks, and then adds Linux bug fixes. (Logo: http://www.newscom.com/cgi-bin/prnh/20020718/ORCLLOGO ) Currently, Red Hat only provides bug fixes for the latest version of its software. This often requires customers to upgrade to a new version of Linux software to get a bug fixed. Oracle's new Unbreakable Linux program will provide bug fixes to future, current, and back releases of Linux. In other words, Oracle will provide the same level of enterprise support for Linux as is available for other operating systems. Oracle is offering its Unbreakable Linux program for substantially less than Red Hat currently charges for its best support. "We believe that better support and lower support prices will speed the adoption of Linux, and we are working closely with our partners to make that happen," said Oracle CEO Larry Ellison. "Intel is a development partner. Dell and HP are resellers and support partners. Many others are signed up to help us move Linux up to mission critical status in the data center." "Oracle's Unbreakable Linux program is available to all Linux users for as low as $99 per system per year," said Oracle President Charles Phillips. "You do not have to be a user of Oracle software to qualify. This is all about broadening the success of Linux. To get Oracle support for Red Hat Linux all you have to do is point your Red Hat server to the Oracle network. The switch takes less than a minute." "We think it's important not to fragment the market," said Oracle's Chief Corporate Architect Edward Screven. "We will maintain compatibility with Red Hat Linux. Every time Red Hat distributes a new version we will resynchronize with their code. All we add are bug fixes, which are immediately available to Red Hat and the rest of the community. We have years of Linux engineering experience. Several Oracle employees are Linux mainline maintainers." DELL "As a customer with first hand experience of Oracle's outstanding support organization, Dell will use Oracle to support Linux operating systems internally," said Michael Dell, Chairman of the Board, Dell. "Oracle's new Linux support program will help us drive standards deeper into the enterprise. Today we're announcing that Dell customers can choose Oracle's Unbreakable Linux program to support Linux environments running on Dell PowerEdge servers." Intel "Having worked with Oracle for many years in the enterprise computing space, we believe that the Oracle Unbreakable Linux program will bring tremendous value to our mutual Linux customers," said Paul Otellini, President and CEO, Intel Corporation. "Our work with Oracle on this program will be an important extension to our longstanding enterprise computing relationship." HP "HP and Oracle's collaboration and testing of Linux with integrated stacks of hardware, software, storage, and networking has helped create numerous best practices across the industry. HP welcomes the addition of Oracle's Unbreakable Linux program to the portfolio," said Mark Hurd, Chairman and Chief Executive Officer, HP. IBM "Oracle's support for Red Hat Linux will encourage broader adoption of Linux in the enterprise," said Bill Zeitler, Senior Vice President & Group Executive, IBM Systems and Technology Group. "IBM shares Oracle's goal of making Linux a reliable, highly standard, cost effective platform for mission critical applications backed by world class support." Accenture "Linux is important to us, and to our customers," said Don Rippert, Chief Technology Officer, Accenture. "We applaud Oracle's efforts to bring enterprise-quality support to Linux with the Oracle Unbreakable Linux program announcement. Together with Oracle, we at Accenture look forward to making the Linux experience even better for our customers." AMD "Oracle's Unbreakable Linux program will greatly expand the servicing options available to our AMD Linux customers," said Hector Ruiz, Chairman and Chief Executive Officer of Advanced Micro Devices. "We are excited by the program's potential to further enhance the success of AMD Linux servers in the enterprise." Bearing Point "It is critical that our customers have true enterprise-quality support for their Linux deployments. Oracle's Unbreakable Linux program support delivers the level of confidence our customers need to run Linux in their data centers," said Harry You, CEO, Bearing Point. EMC "The combined power of EMC and Oracle solutions bring superior reliability, scalability, high availability, and now, enhanced enterprise supportability to Linux users. We are confident that joint Linux solutions from EMC and Oracle will deliver enterprise scale and quality while lowering the cost of infrastructure for our customers," said Joe Tucci, Chairman, CEO, President, EMC. BMC "As Oracle's only systems management ISV at the highest level in Oracle's Partner Program, BMC Software is excited to see Oracle's deepening commitment to Linux," said Bob Beauchamp, BMC Software President and CEO. "Business Service Management from BMC Software with the Oracle Unbreakable Linux program meets customer demand for lower cost and higher quality support for their infrastructure." NetApp "The world's largest enterprises must have the flexibility to quickly and continually adapt to today's rapidly changing business requirements, without incurring risk," said Dan Warmenhoven, CEO of Network Appliance. "The Oracle Unbreakable Linux program is designed to drive the key benefits of Linux -- including flexibility, reliability, and simplicity -- directly into the data center. The longstanding relationship between NetApp and Oracle has enabled us to continuously deliver superior enterprise solutions to enable business agility and improve reliability -- all tenets of the NetApp brand." Oracle Support Oracle's breadth and depth of technical expertise, advanced support technologies, and global reach includes 7,000 support staff in 17 global support centers, providing help to our customers in 27 languages, in any time zone. Oracle has recently been awarded the J.D. Power and Associates Global Technology Service and Support Certification for "an outstanding customer service experience." "With the scale of our support organization we can provide much better Linux support at a much lower price," said Executive Vice President of Oracle Customer Services Juergen Rottler. "We have the expertise and infrastructure to improve substantially the quality of support for enterprise Linux customers." Enterprise Linux binaries will be available for free from Oracle. Enterprise Linux Network Support will be offered for $99.00 per system / per year. Enterprise Linux Basic support, which offers Network access plus 24x7 global coverage will be offered for $399 for a 2 CPU system per year and $999 for a system with unlimited CPU's. Enterprise Linux Premier Support, which offers Basic support plus back port of fixes to earlier releases as well as Oracle Lifetime Support will be offered for $1,199 for a 2 CPU system per year and $1,999 for a system with unlimited CPU's. Oracle and Linux Oracle has been a long-standing, key contributor to the Linux community. Oracle produced its first commercial Linux database in 1998. Since that time Oracle has worked steadily to improve the experience of all Linux users. Oracle's Linux Engineering team is a trusted part of the Linux community, and has made major code contributions such as Oracle Cluster File System that is now part of Linux kernel 2.6.16. Oracle has been and will continue contributing Linux related innovations, modifications, documentation and fixes directly to the Linux community on a timely basis. About Oracle Oracle (Nasdaq: ORCL) is the world's largest enterprise software company. For more information about Oracle, visit our Web site at http://www.oracle.com . Trademarks Oracle, JD Edwards, PeopleSoft, and Siebel are registered trademarks of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners. This announcement is provided to you solely for information purposes, is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. Many factors can materially affect Oracle's product development plans and the nature and timing of future product releases. The development, release, and timing of any features or functionality described remains at the sole discretion of Oracle. This information may not be incorporated into any contractual agreement with Oracle or its subsidiaries or affiliates. Oracle specifically disclaims any liability with respect to this information. Oracle Unbreakable Linux FAQ What is Oracle announcing? Oracle is announcing Unbreakable Linux, a support program that provides enterprises with world-class, award winning, global support for Linux. Recognizing the demand for true enterprise-quality Linux support and seeing an opportunity to significantly reduce IT infrastructure costs, Oracle is now offering Linux operating system support. Oracle is committed to delivering high quality, comprehensive, and integrated support solutions to help ensure enterprise success with the Linux operating system. What is Oracle delivering with Unbreakable Linux? Driven by enterprise customer requirements, Oracle will provide the following for Linux server deployments: -- Patches, fixes, updates, and back ports for Red Hat Enterprise Linux 3 (RHEL3) and Red Hat Enterprise Linux 4 (RHEL4) releases, delivered via a subscriber network, the Unbreakable Linux Network (ULN). -- Three levels of Linux support to choose from -- Network -- software, including updates; -- Basic -- 24x7 global support; -- Premier -- 24x7 global support with back ports and Oracle Lifetime Support. -- Support for customers, existing or prospective, regardless of whether or not they are using Oracle products. How can Oracle provide enterprise-quality support for Linux while lowering cost? For decades, Oracle has been supporting customers' enterprise-class software deployments for the most mission critical data centers in the world. As the industry's leading enterprise support provider, Oracle offers: -- 7000+ support professionals with 24x7 global coverage; -- Support in 27 local languages; -- 400,000 knowledge solutions; -- Dedicated Linux engineering team; -- Comprehensive testing and optimization of Linux with third-party hardware, storage, networking, and drivers; -- Support for the entire software stack running on Linux including enterprise applications, middleware, database and the operating system; -- Services and expertise for installation, configuration and full Linux stack deployment. Oracle's support of Linux offers confidence to customers to move to a commodity platform and lower their cost. Why is Oracle offering Linux support? Oracle has a long-standing history of offering standards-based computing choice while lowering the cost of infrastructure for customers. We believe that true enterprise quality support for Linux is something that our customers want. Oracle is deeply committed to accelerating the growth of the Linux platform as a viable low cost alternative for enterprises. Delivering high quality Linux support and advancing Linux technology is critical to the success of the Linux platform. How does Oracle work with the Linux community? Oracle is committed to developing, supporting, and promoting Linux. Oracle has been a key contributor to the Linux community for many years, including major code contributions such as Oracle Cluster File System that is now part of Linux kernel 2.6.16. Oracle's Linux Engineering team is a trusted part of the Linux community and several Oracle employees are Linux mainline maintainers. Oracle will continue contributing Linux-related innovations, modifications, documentation and fixes directly to the Linux community on a timely basis. We will strive to set the standard for collaborating with the Linux community. Oracle puts tremendous effort into testing Linux to run well in the enterprise. Oracle's Linux test lab uses many test kits that are based on real customer workloads to test and stress Linux for performance, reliability, scalability and high availability. The results of these testing efforts make their way into the Linux kernel as bug fixes and new enhancements, thereby making Linux better for our customers. How much do I pay for Linux support from Oracle? Oracle's pricing for Linux support is simple. Annual price per Annual price per system with up to system with unlimited 2 physical CPUs physical CPUs Installable Binaries and Source Free Free Free installable Linux binaries and source will be available through www.oracle.com Enterprise Linux Network Support $99 $99 Access to software and updates through the Unbreakable Linux Network Enterprise Linux Basic Support $399 $999 Network access plus 24x7 support with global coverage Enterprise Linux Premier Support $1,199 $1,999 Network access, 24x7 support with global coverage, plus back port of fixes to earlier releases as well as Oracle Lifetime Support Please see the pricing guide for further details. Do customers need to be concerned about IP ownership issues? Oracle is committed to the success of the Linux platform and will stand behind our support offering by providing indemnification against intellectual property claims raised against our customers. Which hardware platforms does Oracle support? Oracle supports x86 and x86-64 architecture based hardware running on Linux. All hardware platforms that are certified by Red Hat for RHEL3 and RHEL4 for x86 and x86-64 architectures are supported by Oracle. What happens to third party application certification if I start using Oracle's Linux Support? You can continue to use any ISV application that has been certified for use with RHEL3 and RHEL4. Oracle will offer support for the operating system running underneath applications that have been certified with these versions of Red Hat Enterprise Linux. What is the transition plan for current Oracle customers using Oracle's original Unbreakable Linux support? For all Oracle customers, Oracle is offering a free trial period for Linux support starting from October 25, 2006 and ending on Jan. 31, 2007. Any Oracle customer with any current support contract can receive free Enterprise Linux Premier support from Oracle until Jan 31st, 2007. In order to continue receiving Linux support from Oracle beyond Jan 31, 2007, the customer will need to sign up with Oracle to receive support. What is the transition path for existing Red Hat and Novell Linux users? Transition is very easy. Existing Red Hat and Novell Linux customers that move to the Unbreakable Linux support program may receive credit for the remainder of their existing support contract. For example, if a Red Hat customer has a support contract expiring on July 1, 2008 and the customer purchases a three year Enterprise Linux Premier Support contract on March 1, 2007 as a replacement, then the customer will be entitled to support under their Oracle contract from March 1, 2007 through July 1, 2011, three years after the customer's Red Hat contract expires. Please see Linux support policies for important information regarding this offer. From a technical perspective, for systems where RHEL3 or RHEL4 are installed, customers need to only download the "up2date" program from Oracle, and run that program on each system. No reinstall is necessary. From that point on, the customer will receive bug fixes and new versions through Oracle's Unbreakable Linux Network. For systems where other distributions or other Red Hat versions are installed, Oracle will provide a migration guide, and Oracle Consulting Services offers an Unbreakable Linux Migration Strategy Service. Is Oracle offering any promotional discounts? Yes. Oracle is offering a 50% discount for Enterprise Linux Basic and Premier Support until January 31, 2007. During that time customers may purchase Basic Support for $299 (two physical CPUs) and $499 (unlimited physical CPUs) per system annually, and Premier Support for $399 (two physical CPUs) and $999 (unlimited physical CPUs). Will Oracle continue to support other operating systems? Yes. Oracle has a thirty-year history of supporting Oracle products on numerous popular operating systems. Unbreakable Linux does nothing to decrease our commitment to other operating systems such as Windows, other distributions of Linux, or Unix environments. Will Oracle continue to support customers that are using Oracle products on Red Hat RHEL, Novell SLES, and Asianux? Yes. Oracle is fully committed to all of its customers that have deployed or will deploy Oracle products on other Linux distributions that are currently supported, including Red Hat, Novell and Asianux. We will continue to certify and offer support for Oracle products running on these Linux distributions. For operating system issues, users will need to work with their vendor. How do I get more information and sign up for Linux support from Oracle? To get more information, visit oracle.com/linux This document is provided for information purposes only, and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor is it subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document, and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. Oracle, JD Edwards, PeopleSoft, and Retek are registered trademarks of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.
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