Pacific Gas and Electric Company Ranked Second in National Gas Pipeline Customer Value Study

    SAN FRANCISCO, April 18 /PRNewswire-FirstCall/ -- MastioGale today
 announced that PG&E has been ranked number one in the western region and
 second in North America in their annual study that measures customer value
 of gas pipelines in the United States and Canada.
     "PG&E is honored to be recognized as one of the nation's most customer
 friendly natural gas pipeline operators," said Bob Howard, PG&E's vice
 president of gas transmission and distribution. "It's a testament to the
 dedication of the 20,000 men and women of PG&E, who are focused on
 delivering better, faster and more cost-effective service to our
 customers."
     MastioGale's annual study evaluated 53 natural gas pipelines in the
 United States and Canada, with the results determined through a detailed
 survey of their customers. The survey includes 24 different attributes that
 assess customer service levels and perceived customer value, and is
 designed to advance pipeline operators' understanding of the national
 market conditions.
     PG&E delivers natural gas to approximately 4.2 million customer
 accounts in northern and central California. The utility's service area
 stretches from Eureka in the north to Bakersfield in the south, and from
 the Pacific Ocean in the west to the Sierra Nevada in the east. PG&E has
 nearly 7,000 miles of natural gas transmission pipelines and more than
 41,000 miles of gas distribution lines.
     MastioGale specializes in providing an independent third party
 perspective to assess corporate image, discover perceived level of customer
 value, find new customers, understand the strengths and weakness of the
 competition and supplement market intelligence. MastioGale's strength is in
 helping clients re-think established norms, collect and analyze data and
 transform market research into actions that achieve superior business
 results.
     For more information about Pacific Gas and Electric Company, please
 visit the company's web site at www.pge.com
 
 

SOURCE Pacific Gas and Electric Company