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Pacific Gas and Electric Company Ranked Second in National Gas Pipeline Customer Value Study
SAN FRANCISCO, April 18 /PRNewswire-FirstCall/ -- MastioGale today
announced that PG&E has been ranked number one in the western region and
second in North America in their annual study that measures customer value
of gas pipelines in the United States and Canada.
"PG&E is honored to be recognized as one of the nation's most customer
friendly natural gas pipeline operators," said Bob Howard, PG&E's vice
president of gas transmission and distribution. "It's a testament to the
dedication of the 20,000 men and women of PG&E, who are focused on
delivering better, faster and more cost-effective service to our
customers."
MastioGale's annual study evaluated 53 natural gas pipelines in the
United States and Canada, with the results determined through a detailed
survey of their customers. The survey includes 24 different attributes that
assess customer service levels and perceived customer value, and is
designed to advance pipeline operators' understanding of the national
market conditions.
PG&E delivers natural gas to approximately 4.2 million customer
accounts in northern and central California. The utility's service area
stretches from Eureka in the north to Bakersfield in the south, and from
the Pacific Ocean in the west to the Sierra Nevada in the east. PG&E has
nearly 7,000 miles of natural gas transmission pipelines and more than
41,000 miles of gas distribution lines.
MastioGale specializes in providing an independent third party
perspective to assess corporate image, discover perceived level of customer
value, find new customers, understand the strengths and weakness of the
competition and supplement market intelligence. MastioGale's strength is in
helping clients re-think established norms, collect and analyze data and
transform market research into actions that achieve superior business
results.
For more information about Pacific Gas and Electric Company, please
visit the company's web site at www.pge.com
SOURCE Pacific Gas and Electric Company
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