PeopleMetrics 2012 Brand Ambassador Award Winners Announced
The Second Annual Brand Ambassador Award Honors Individuals Who Consistently Deliver Exceptional Customer Experiences
PHILADELPHIA, April 4, 2012 /PRNewswire-iReach/ -- PeopleMetrics has announced the winners of the 2012 Brand Ambassador Award. This award celebrates individuals who bring their employers' brands to life by going above and beyond for their customers and clients.
PeopleMetrics 2011 Employee Engagement Trends Report found that when positive customer recognition is shared with employees, they are 4.5 times more likely to be engaged compared to those who do not receive this feedback. The Brand Ambassador Award acknowledges the clear link between engaged employees and great customer experiences.
Kate Feather , EVP says, "Our clients, across industry sectors, are realizing the power of finding and recognizing their Brand Ambassadors. Not only does this data provide deep insight into the behaviors and values that customers appreciate, but this type of recognition actually raises performance – helping to make the delivery of exceptional customer experiences contagious."
In addition to recognizing the great work of front-line employees, this award also brings attention to companies who are improving the employee experience by embedding customer feedback into their processes. Sean McDade, PeopleMetrics CEO, says, "Over the years, in a variety of organizations, we have seen that Brand Ambassadors are a secret weapon – through their efforts they can create legions of passionate promoters and raving fans – driving business growth and long-term sustainability."
Winners of this award are chosen based on feedback collected through PeopleMetrics customer feedback technology. This year's winners are:
Jann Dorsey , American Hotel Register
David Lifson and Jayson Kincaid , Crowe Horwath LLP
Dustin Birashk , Moss Adams LLP
Tanya Roy , Service Inspired Restaurants
Katie Rack , Signature Flight Support
PeopleMetrics is a boutique research consulting firm specializing in Customer and Employee Experience and Strategic Market Research. PeopleMetrics provides insights that fuel action and business performance.
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PeopleMetrics 2013 Brand Ambassador Award Winners Announced
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