PGi Leads the Way in Customer Care Wave of the Future; Introduces the iMeet® Community
New iMeet Social Customer Service Community Brings Users Together for Support and Thought Leadership to Drive Business Results through Better Video Meetings
ATLANTA, July 16, 2012 /PRNewswire/ -- PGi (NYSE: PGi), a global leader in virtual meetings for over 20 years, today announced the public launch of the iMeet Community, a new online forum where users can collaborate, get answers to their iMeet technical, support and account management questions and learn innovative new ways to drive their business goals through better video meetings. Easily accessed from within an iMeet meeting or through any web search engine, the iMeet Community is about delivering customer service when, where and how users want it: it's the customer support wave of the future.
"For the majority of people, the Internet is now the first place they look for answers," said Sean O'Brien, EVP Strategy and Communications for PGi. "Like iMeet itself, PGi built the iMeet Community to travel to users in their inertia – to give them a way to gather information on iMeet through means they already know and use, including web search. The iMeet Community was built for everyone to share ideas, ask questions and get to know iMeet, and it is part of PGi's continuing commitment to providing the very best in customer care."
"Our more forward-looking customers use external communities for customer service and have experienced tremendous benefits," said John F. Rizzo , Chief Marketing Officer at Jive. "Whether through web, social or chat, it's a growing trend among businesses, and PGi is leading the way with their new iMeet Community. By providing an innovative approach to customer care, users will not only connect more with the brand, but they will also take an active role in helping other users become successful. In today's social era, customers are empowered – and online communities where companies are actively listening, engaging and responding to questions are what users want and need."
Launched in 2011, iMeet is PGi's next-generation, cloud-based video conferencing product that enables up to 15 people to meet face-to-face online – anywhere, anytime, from their desktop, tablet or mobile device. iMeet combines best-in-class video, web and audio conferencing technologies and brings a refreshingly human experience to online meetings. The new iMeet Community is built on the Jive Software platform. Jive Software is the world's leading provider of social business solutions.
About Premiere Global Services, Inc. │ PGi
PGi has been a global leader in virtual meetings for more than 20 years. Our cloud-based solutions deliver multi-point, real-time virtual collaboration using video, voice and file sharing technologies. PGi solutions are available via desktops, tablets or mobile devices, helping businesses worldwide be more productive, mobile and green. PGi has a global presence in 25 countries and an established base of more than 35,000 enterprise customers, including 75% of the Fortune 100™. In the last five years, we have hosted more than 725 million people from 137 countries in over 65 million meetings. For more information, visit us at http://www.pgi.com.
Statements made in this press release, other than those concerning historical information, should be considered forward-looking and subject to various risks and uncertainties. Such forward-looking statements are made pursuant to the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and are made based on management's current expectations or beliefs as well as assumptions made by, and information currently available to, management. A variety of factors could cause actual results to differ materially from those anticipated in Premiere Global Services, Inc.'s forward-looking statements, including, but not limited to, the following factors: competitive pressures, including pricing pressures; technological changes and the development of alternatives to our services; market acceptance of new cloud-based, virtual meeting services, including our iMeet® and GlobalMeet® services; our ability to attract new customers and to retain and further penetrate our existing customers; risks associated with challenging global economic conditions; price increases from our telecommunications service providers; service interruptions and network downtime; technological obsolescence and our ability to upgrade our equipment or increase our network capacity; concerns regarding the security of transactions; future write-downs of goodwill or other intangible assets; greater than anticipated tax liabilities; restructuring and cost reduction initiatives and the market reaction thereto; our level of indebtedness; risks associated with acquisitions and divestitures; the impact of the sale of our PGiSend business; our ability to protect our intellectual property rights, including possible adverse results of litigation or infringement claims; regulatory or legislative changes, including further government regulations applicable to traditional telecommunications service providers and data privacy; risks associated with international operations and market expansion, including fluctuations in foreign currency exchange rates; and other factors described from time to time in our press releases, reports and other filings with the Securities and Exchange Commission, including but not limited to the "Risk Factors" section of our Annual Report on Form 10-K for the year ended December 31, 2011. All forward-looking statements attributable to us or a person acting on our behalf are expressly qualified in their entirety by this cautionary statement.
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