Placentia-Linda Hospital Implements PatientPoint Hospital Waiting Room Program to Enhance Patient Engagement and Education Award-Winning Patient Education Content on Digital Screens
CINCINNATI, April 11, 2013 /PRNewswire/ -- PatientPoint®, the leader and innovator in care coordination solutions that drive engagement with patients and providers, announced today that Placentia-Linda Hospital, a member of the Tenet Health System, implemented the PatientPoint Hospital Waiting Room Program, a digital signage technology, to enhance and reinforce communications at the point of care. Placentia-Linda previously worked with PatientPoint on the Best Practices Patient Guide, a resource aimed at engaging and empowering patients to take a more active role in their care.
"We've been experiencing success with the Patient Guide and wanted to take our patient engagement initiative a step further by installing the PatientPoint Hospital Waiting Room Program," said Pam Walrod, Marketing and Community Relations at Placentia-Linda Hospital. "PatientPoint worked closely with us to make sure it worked properly. We received compliments from patients and physicians immediately. This is another way we show that our personalized service, patient-centered philosophy and focus on quality excellence are hallmarks of Placentia-Linda Hospital."
The PatientPoint Hospital Waiting Room Program incorporates a 47" flat screen monitor with an online content manager and includes:
- Award-winning general health education content, recognized by the National Health Information Award program as among the nation's best consumer health material
- Best Practices library of content that reinforces The Joint Commission and other health initiatives
- Unlimited custom messages, which allow hospitals to drive service line growth and communicate directly with patients and caregivers
By partnering with PatientPoint on both the Patient Guide and the Hospital Waiting Room Program, Placentia-Linda now provides consistent messaging to patients, caregivers and staff at key touch points in the care process to reinforce important health and safety initiatives.
"Hospitals and physician practices today are realizing the true potential of technology in changing the way both physicians and patients approach care management," said Chris Martini, president of Hospital Solutions at PatientPoint. "Placentia-Linda Hospital understands the value of educating patients and encouraging them to ask questions through the PatientPoint Hospital Waiting Room Program to enhance patient engagement with caregivers in the hospital. This helps to reinforce a larger care plan, motivate better patient satisfaction and support improved health outcomes."
PatientPoint® is the leader and innovator of patient and physician engagement solutions at the point of care. PatientPoint award-winning patient education programs and care coordination platform drive meaningful outcomes for patients, healthcare providers and program sponsors. The PatientPoint Care Coordination Platform is the first mobile-enabled care coordination and patient engagement platform to be prevalidated by the National Committee for Quality Assurance (NCQA) for 2011 patient-centered medical home (PCMH) criteria. PatientPoint serves more than 61,000 physicians across all programs and more than 570 hospitals throughout the U.S., and impacts over 456 million patient and caregiver exposures annually. Learn more at www.patientpoint.com.
Davida Dinerman/Pauline Louie