ATLANTA, Oct. 24, 2012 /PRNewswire/ -- PMG, the smart choice for enterprise service catalog and business process automation software, announced today that Andrew Kramer, Vice President of Customer Solutions at PMG, will discuss integrating service catalogs to provide end-to-end service at FUSION 12 on October 29, 2012.
FUSION 12 is a four-day conference that is held at The Gaylord Texan in Dallas. The IT service management industry conference hosted by itSMF USA and HDI will include first-class exhibitors from around the world. With nine conference tracks, sessions range from beginner IT service management to strategic and sector specific presentations where attendees can walk away with case study examples, best practices and tips.
Kramer will lead an 11:30 a.m. session entitled "The Service Catalog in the Cloud: Preparing for the Coming Storm." This presentation will address the importance of service catalogs in having a best-of-breed cloud computing governance and automation framework. Kramer will also discuss common pitfalls and risks, creating flexible user self-service forms and designing automated delivery while integrating with other tools to provide a complete end-to-end service.
"As ITSM professionals search for insights and tools to improve operations, cloud computing is top of mind," said Kramer. "Attendees will gain a better understanding of the potential integration and automation capabilities of their service catalog."
Receiving top honors from Gartner in the recently published Critical Capabilities for IT Service Catalog research report, the PMG Service Catalog Suite (PMG SCS) will be showcased in booth #208 in the exhibit hall. Attendees can see how PMG SCS can support complex, enterprise service catalog, identity and HR management, IT financial management, as well as cloud and data center management on a global level.
More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.
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