Postal Service Does It Again in Overnight First-Class Mail Delivery

Nov 01, 2005, 00:00 ET from U.S. Postal Service

    WASHINGTON, Nov. 1 /PRNewswire/ -- The U.S. Postal Service's high level of
 service performance remains constant through another measurement period. Its
 on-time overnight delivery of First-Class Mail earned a 95 percent performance
 score as measured independently by IBM Consulting Services and announced today
 during the agency's Board of Governors meeting in Washington, D.C.
     This accomplishment marks the 11th consecutive measurement period in which
 the organization has scored 95 percent or better for on-time overnight
 delivery of First-Class Mail.
     This fourth quarter measurement for fiscal year 2005 also cites two-day
 service performance at 91 percent and three-day, which is carried by air and
 can be subject to delays, at 90 percent once again, up from 83 percent in the
 second quarter.
     This report provides an independent assessment of the time it takes First-
 Class Mail, once it's deposited into collection boxes, to be delivered to
 homes, businesses and Post Office boxes nationwide.
     Five of the USPS' geographic service territories reached 97 percent on-
 time overnight scores during this reporting period. They are Spokane (eastern
 Washington State and Idaho); Central Plains (Nebraska, southwest Iowa and most
 of Kansas); Albany (northern, eastern, central portions of New York State);
 Richmond, VA; and Baltimore, MD.
     During the same period, customer satisfaction was also measured. At 94
 percent, this score is up from 93 percent last quarter. This achievement marks
 the sixteenth continuous quarter the Postal Service has earned a 93 percent or
 better customer satisfaction measurement score.
     In addition, eight Postal Service territories achieved customer
 satisfaction scores of 97 percent. They are Dakotas (North and South Dakota
 and northeast Minnesota); Massachusetts (most portions of the State of
 Massachusetts); Western New York (western portion of New York State, including
 Buffalo and Rochester); Albany (northern, eastern, central portions of New
 York State); New Hampshire/ Vermont (all of each state); Pittsburgh, PA;
 Appalachian (Kentucky and West Virginia); and Hawkeye (Missouri, Iowa and
 portions of Kansas).
     Also, Chairman Miller noted the board had received from the Postal Rate
 Commission its recommendation on the escrow rate case that is intended to
 cover the 5.4 percent, $3.1 billion escrow obligation contained in Public Law
 108-18. He said the Governors will vote on that recommendation on Monday,
 November 7, 2005.
     In other business, the Board of Governors announced rate changes for
 Micronesia and the Marshall Islands, and that international rates will
 increase 5.9 percent. Also, announced was that the HSBC North America Holdings
 Inc. National Service Agreement is effective today.
     -- Hurricane-affected ZIP Codes 700, 701 and 395 were not tested in the
 later portion of this measurement period. --
 
 
 
     EXFC Overnight Service Results
 
                  July 1 - September 30, 2005 (PQ Iv, FY 2005)
 
     EXFC externally measures collection box to mailbox delivery performance.
 EXFC continuously tests a panel of 463 ZIP Code areas selected on the basis of
 geographic and volume density from which 90% of First-Class volume originates
 and 80% destinates. EXFC is not a system-wide Measurement of all First-Class
 Mail performance.
 
     ALABAMA                  96   350, 351, 352, 358, 361, 366
     ALASKA*                  97   995, 996
     ALBANY                   97   120, 121, 122, 123, 128, 130, 131, 132, 135,
                                   139
     ALBUQUERQUE              95   870, 871
     APPALACHIAN              95   240, 250, 251, 252, 253, 263, 264, 265
     ARIZONA                  95   850, 852, 853, 855, 856, 857
     ARKANSAS                 96   720, 721, 722, 723, 727
     ATLANTA                  94   300, 301, 302, 303
     BALTIMORE                97   210, 211, 212, 214, 217, 219
     BAY VAL                  95   939, 945, 946, 947, 948, 950, 951
     BIG SKY                  96   590, 591, 598
     BOSTON                   96   021, 024
     CAPITAL                  96   200, 206, 207, 208, 209
     CARIBBEAN                93   009
     CENTRAL FLORIDA          95   327, 328, 329, 334
     CENTRAL ILLINOIS         96   604, 605, 616, 617, 618, 627
     CENTRAL NEW JERSEY       95   077, 085, 086, 088, 089
     CENTRAL PENNSYLVANIA     95   170, 171, 172, 176, 178, 185, 187, 196
     CENTRAL PLAINS           97   515, 516, 666, 670, 671, 672, 680, 681, 685
     CHICAGO                  94   606, 607
     CINCINNATI               95   410, 436, 450, 451, 452, 454, 458, 470
     COLORADO/WYOMING         96   800, 801, 802, 803, 809, 820
     COLUMBUS                 95   430, 431, 432, 433
     CONNECTICUT              95   060, 061, 062, 064, 069
     DAKOTAS                  96   570, 571, 573, 581
     DALLAS                   94   750, 751, 752, 754, 757
     DETROIT                  95   481, 482, 492
     ERIE                     96   159, 161, 164, 165, 166
     FORT WORTH               95   760, 761, 762, 764, 791, 794
     GATEWAY                  94   620, 622, 630, 631, 633, 652
     GREATER INDIANA          95   460, 461, 462, 463, 464, 466, 468,469, 473,
                                   478, 479
     GREATER MICHIGAN         96   486, 488, 489, 490, 493, 494, 495
     GREATER SOUTH CAROLINA   96   290, 291, 292, 293, 294, 295, 296
     GREENSBORO               95   270, 271, 272, 273, 274, 275, 276, 277, 278,
                                   286
     HAWKEYE                  96   500, 501, 502, 503, 507, 511, 520, 524, 612
     HONOLULU                 96   967, 968
     HOUSTON                  95   770, 772, 773, 774
     KENTUCKIANA              96   400, 401, 402, 405, 406, 471, 477
     LAKELAND                 95   530, 531, 532, 535, 537, 543, 544, 549
     LONG ISLAND              94   115, 117, 118, 119
     LOS ANGELES              93   900, 902, 903, 904, 905
     LOUISIANA                95   700, 701, 705, 708, 711
     MAINE                    95   040, 041, 043, 044, 045, 048
     MASSACHUSETTS            94   010, 011, 012, 013, 015, 016, 017, 018, 019
     MID-AMERICA              95   640, 641, 658, 661, 662
     MID-CAROLINAS            94   280, 281, 282, 283, 288, 297
     MISSISSIPPI              96   386, 390, 391, 392, 395
     NEVADA-SIERRA            96   890, 891, 895
     NEW HAMPSHIRE/VERMONT    95   030, 031, 032, 033, 034, 038, 050, 054
     NEW YORK                 94   100, 104
     NORTH FLORIDA            95   320, 321, 322, 323, 325, 326
     NORTHERN ILLINOIS        96   600, 601, 602, 603, 611
     NORTHERN NEW JERSEY      95   070, 071, 072, 073, 074, 075, 076, 078, 079
     NORTHERN OHIO            93   440, 441, 442, 443, 445, 447, 449
     NORTHERN VIRGINIA        96   201, 220, 221, 222, 223
     NORTHLAND                96   540, 546, 550, 551, 553, 554, 559, 563
     OKLAHOMA                 95   730, 731, 740, 741, 743
     PHILADELPHIA METRO       96   180, 189, 190, 191, 193, 194
     PITTSBURGH               95   150, 151, 152, 153, 154, 156
     PORTLAND                 95   970, 971, 972, 973, 974, 986
     RICHMOND                 97   224, 225, 230, 231, 232, 233, 234, 235, 238
     RIO GRANDE               95   765, 767, 780, 781, 782, 784, 786, 787, 788,
                                   789, 797, 799
     SACRAMENTO               94   937, 952, 956, 957, 958
     SALT LAKE CITY           96   840, 841, 844
     SAN DIEGO                96   919, 920, 921, 924
     SAN FRANCISCO            95   940, 941, 943, 944, 949
     SANTA ANA                95   906, 907, 908, 917, 918, 926, 927, 928
     SEATTLE                  96   980, 981, 982, 984, 985
     SOUTHEAST MICHIGAN       94   480, 483, 484, 485
     SOUTH FLORIDA            92   330, 331, 332, 333
     SOUTH GEORGIA            96   309, 310, 312, 314, 319
     SOUTH JERSEY             96   080, 081, 082, 083, 084, 197, 198
     SOUTHEAST NEW ENGLAND    95   020, 023, 027, 028, 029
     SPOKANE                  97   835, 837, 838, 990, 991, 992, 994
     SUNCOAST                 95   335, 336, 337, 338, 339, 341, 342, 346
     TENNESSEE                96   370, 371, 372, 374, 379, 380, 381
     TRIBORO                  95   110, 112, 113, 114, 116
     VAN NUYS                 94   911, 913, 914, 915, 916, 930, 931, 933
     WESTCHESTER              96   105, 106, 107, 108, 109, 125
     WESTERN NEW YORK         96   140, 141, 142, 143, 144, 145, 146
 
     *No Overnight standard.  Score shown is for two-day performance.
 
     Please Note:  Broadcast-quality audio files are being provided for radio
 reporters covering the Gulf Coast hurricanes on the U.S. Postal Service
 website press room: http://www.usps.com/communications/news/press.
 
      Since 1775, the Postal Service and its predecessor, the Post Office
 Department, has connected friends, families, neighbors and businesses by mail.
 It is an independent federal agency that visits 142 million homes and
 businesses every day, six days a week and is the only service provider
 delivering to every address in the nation.  The Postal Service receives no
 taxpayer dollars for routine operations, but derives its operating revenues
 solely from the sale of postage, products and services.  With annual revenues
 of more than $69 billion, it is the world's leading provider of mailing and
 delivery services, offering some of the most affordable postage rates in the
 world.  The Postal Service delivers more than 46 percent of the world's mail
 volume-some 206 billion letters, advertisements, periodicals and packages a
 year-and serves seven and a half million customers each day at its 37,000
 retail locations nationwide. Its website, usps.com, attracts more than 21
 million visitors each month.
 
 

SOURCE U.S. Postal Service
    WASHINGTON, Nov. 1 /PRNewswire/ -- The U.S. Postal Service's high level of
 service performance remains constant through another measurement period. Its
 on-time overnight delivery of First-Class Mail earned a 95 percent performance
 score as measured independently by IBM Consulting Services and announced today
 during the agency's Board of Governors meeting in Washington, D.C.
     This accomplishment marks the 11th consecutive measurement period in which
 the organization has scored 95 percent or better for on-time overnight
 delivery of First-Class Mail.
     This fourth quarter measurement for fiscal year 2005 also cites two-day
 service performance at 91 percent and three-day, which is carried by air and
 can be subject to delays, at 90 percent once again, up from 83 percent in the
 second quarter.
     This report provides an independent assessment of the time it takes First-
 Class Mail, once it's deposited into collection boxes, to be delivered to
 homes, businesses and Post Office boxes nationwide.
     Five of the USPS' geographic service territories reached 97 percent on-
 time overnight scores during this reporting period. They are Spokane (eastern
 Washington State and Idaho); Central Plains (Nebraska, southwest Iowa and most
 of Kansas); Albany (northern, eastern, central portions of New York State);
 Richmond, VA; and Baltimore, MD.
     During the same period, customer satisfaction was also measured. At 94
 percent, this score is up from 93 percent last quarter. This achievement marks
 the sixteenth continuous quarter the Postal Service has earned a 93 percent or
 better customer satisfaction measurement score.
     In addition, eight Postal Service territories achieved customer
 satisfaction scores of 97 percent. They are Dakotas (North and South Dakota
 and northeast Minnesota); Massachusetts (most portions of the State of
 Massachusetts); Western New York (western portion of New York State, including
 Buffalo and Rochester); Albany (northern, eastern, central portions of New
 York State); New Hampshire/ Vermont (all of each state); Pittsburgh, PA;
 Appalachian (Kentucky and West Virginia); and Hawkeye (Missouri, Iowa and
 portions of Kansas).
     Also, Chairman Miller noted the board had received from the Postal Rate
 Commission its recommendation on the escrow rate case that is intended to
 cover the 5.4 percent, $3.1 billion escrow obligation contained in Public Law
 108-18. He said the Governors will vote on that recommendation on Monday,
 November 7, 2005.
     In other business, the Board of Governors announced rate changes for
 Micronesia and the Marshall Islands, and that international rates will
 increase 5.9 percent. Also, announced was that the HSBC North America Holdings
 Inc. National Service Agreement is effective today.
     -- Hurricane-affected ZIP Codes 700, 701 and 395 were not tested in the
 later portion of this measurement period. --
 
 
 
     EXFC Overnight Service Results
 
                  July 1 - September 30, 2005 (PQ Iv, FY 2005)
 
     EXFC externally measures collection box to mailbox delivery performance.
 EXFC continuously tests a panel of 463 ZIP Code areas selected on the basis of
 geographic and volume density from which 90% of First-Class volume originates
 and 80% destinates. EXFC is not a system-wide Measurement of all First-Class
 Mail performance.
 
     ALABAMA                  96   350, 351, 352, 358, 361, 366
     ALASKA*                  97   995, 996
     ALBANY                   97   120, 121, 122, 123, 128, 130, 131, 132, 135,
                                   139
     ALBUQUERQUE              95   870, 871
     APPALACHIAN              95   240, 250, 251, 252, 253, 263, 264, 265
     ARIZONA                  95   850, 852, 853, 855, 856, 857
     ARKANSAS                 96   720, 721, 722, 723, 727
     ATLANTA                  94   300, 301, 302, 303
     BALTIMORE                97   210, 211, 212, 214, 217, 219
     BAY VAL                  95   939, 945, 946, 947, 948, 950, 951
     BIG SKY                  96   590, 591, 598
     BOSTON                   96   021, 024
     CAPITAL                  96   200, 206, 207, 208, 209
     CARIBBEAN                93   009
     CENTRAL FLORIDA          95   327, 328, 329, 334
     CENTRAL ILLINOIS         96   604, 605, 616, 617, 618, 627
     CENTRAL NEW JERSEY       95   077, 085, 086, 088, 089
     CENTRAL PENNSYLVANIA     95   170, 171, 172, 176, 178, 185, 187, 196
     CENTRAL PLAINS           97   515, 516, 666, 670, 671, 672, 680, 681, 685
     CHICAGO                  94   606, 607
     CINCINNATI               95   410, 436, 450, 451, 452, 454, 458, 470
     COLORADO/WYOMING         96   800, 801, 802, 803, 809, 820
     COLUMBUS                 95   430, 431, 432, 433
     CONNECTICUT              95   060, 061, 062, 064, 069
     DAKOTAS                  96   570, 571, 573, 581
     DALLAS                   94   750, 751, 752, 754, 757
     DETROIT                  95   481, 482, 492
     ERIE                     96   159, 161, 164, 165, 166
     FORT WORTH               95   760, 761, 762, 764, 791, 794
     GATEWAY                  94   620, 622, 630, 631, 633, 652
     GREATER INDIANA          95   460, 461, 462, 463, 464, 466, 468,469, 473,
                                   478, 479
     GREATER MICHIGAN         96   486, 488, 489, 490, 493, 494, 495
     GREATER SOUTH CAROLINA   96   290, 291, 292, 293, 294, 295, 296
     GREENSBORO               95   270, 271, 272, 273, 274, 275, 276, 277, 278,
                                   286
     HAWKEYE                  96   500, 501, 502, 503, 507, 511, 520, 524, 612
     HONOLULU                 96   967, 968
     HOUSTON                  95   770, 772, 773, 774
     KENTUCKIANA              96   400, 401, 402, 405, 406, 471, 477
     LAKELAND                 95   530, 531, 532, 535, 537, 543, 544, 549
     LONG ISLAND              94   115, 117, 118, 119
     LOS ANGELES              93   900, 902, 903, 904, 905
     LOUISIANA                95   700, 701, 705, 708, 711
     MAINE                    95   040, 041, 043, 044, 045, 048
     MASSACHUSETTS            94   010, 011, 012, 013, 015, 016, 017, 018, 019
     MID-AMERICA              95   640, 641, 658, 661, 662
     MID-CAROLINAS            94   280, 281, 282, 283, 288, 297
     MISSISSIPPI              96   386, 390, 391, 392, 395
     NEVADA-SIERRA            96   890, 891, 895
     NEW HAMPSHIRE/VERMONT    95   030, 031, 032, 033, 034, 038, 050, 054
     NEW YORK                 94   100, 104
     NORTH FLORIDA            95   320, 321, 322, 323, 325, 326
     NORTHERN ILLINOIS        96   600, 601, 602, 603, 611
     NORTHERN NEW JERSEY      95   070, 071, 072, 073, 074, 075, 076, 078, 079
     NORTHERN OHIO            93   440, 441, 442, 443, 445, 447, 449
     NORTHERN VIRGINIA        96   201, 220, 221, 222, 223
     NORTHLAND                96   540, 546, 550, 551, 553, 554, 559, 563
     OKLAHOMA                 95   730, 731, 740, 741, 743
     PHILADELPHIA METRO       96   180, 189, 190, 191, 193, 194
     PITTSBURGH               95   150, 151, 152, 153, 154, 156
     PORTLAND                 95   970, 971, 972, 973, 974, 986
     RICHMOND                 97   224, 225, 230, 231, 232, 233, 234, 235, 238
     RIO GRANDE               95   765, 767, 780, 781, 782, 784, 786, 787, 788,
                                   789, 797, 799
     SACRAMENTO               94   937, 952, 956, 957, 958
     SALT LAKE CITY           96   840, 841, 844
     SAN DIEGO                96   919, 920, 921, 924
     SAN FRANCISCO            95   940, 941, 943, 944, 949
     SANTA ANA                95   906, 907, 908, 917, 918, 926, 927, 928
     SEATTLE                  96   980, 981, 982, 984, 985
     SOUTHEAST MICHIGAN       94   480, 483, 484, 485
     SOUTH FLORIDA            92   330, 331, 332, 333
     SOUTH GEORGIA            96   309, 310, 312, 314, 319
     SOUTH JERSEY             96   080, 081, 082, 083, 084, 197, 198
     SOUTHEAST NEW ENGLAND    95   020, 023, 027, 028, 029
     SPOKANE                  97   835, 837, 838, 990, 991, 992, 994
     SUNCOAST                 95   335, 336, 337, 338, 339, 341, 342, 346
     TENNESSEE                96   370, 371, 372, 374, 379, 380, 381
     TRIBORO                  95   110, 112, 113, 114, 116
     VAN NUYS                 94   911, 913, 914, 915, 916, 930, 931, 933
     WESTCHESTER              96   105, 106, 107, 108, 109, 125
     WESTERN NEW YORK         96   140, 141, 142, 143, 144, 145, 146
 
     *No Overnight standard.  Score shown is for two-day performance.
 
     Please Note:  Broadcast-quality audio files are being provided for radio
 reporters covering the Gulf Coast hurricanes on the U.S. Postal Service
 website press room: http://www.usps.com/communications/news/press.
 
      Since 1775, the Postal Service and its predecessor, the Post Office
 Department, has connected friends, families, neighbors and businesses by mail.
 It is an independent federal agency that visits 142 million homes and
 businesses every day, six days a week and is the only service provider
 delivering to every address in the nation.  The Postal Service receives no
 taxpayer dollars for routine operations, but derives its operating revenues
 solely from the sale of postage, products and services.  With annual revenues
 of more than $69 billion, it is the world's leading provider of mailing and
 delivery services, offering some of the most affordable postage rates in the
 world.  The Postal Service delivers more than 46 percent of the world's mail
 volume-some 206 billion letters, advertisements, periodicals and packages a
 year-and serves seven and a half million customers each day at its 37,000
 retail locations nationwide. Its website, usps.com, attracts more than 21
 million visitors each month.
 
 SOURCE  U.S. Postal Service